24/7 Managed Extended Detection and Response (MXDR) by White Hat

White Hat IT Security is an EU-based managed security services provider (MSSP) founded in 2018. Our senior experts hold over 10 years of experience in both offensive and defensive cybersecurity, maintain the most prestigious international certifications, and possess EU and NATO “Secret!” level clearances. Offer Description The White Hat Managed SOC is a Microsoft Sentinel-based managed service that delivers continuous 24/7 threat monitoring, detection and response across the customer’s hybrid and cloud environments. Leveraging Microsoft Sentinel, Microsoft Defender for Endpoint, Microsoft Defender for Office 365, Microsoft Defender for Identity, Microsoft Defender for Cloud Apps and Microsoft Entra ID Protection, this managed service extends native security capabilities with White Hat’s expertise, automation, and incident response. Our goal is to help customers enhance their Azure and Microsoft 365 security posture by implementing a unified, cloud-native security operations model that provides real-time visibility, automated threat response, and continuous improvement. What We Manage As part of this managed service, White Hat operates and maintains the customer’s Azure-based security environment, including: - SIEM and SOAR Management – Deployment, configuration, and 24/7 operation of Microsoft Sentinel and related log analytics workspaces. - Endpoint Detection and Response (EDR) – Continuous monitoring and response through Microsoft Defender for Endpoint across all managed devices. - Email Protection – Integration and management of Microsoft Defender for Office 365 to block. detect and respond to phishing, spam, and malware. - Identity Protection – Monitoring and securing identities via Microsoft Entra ID with conditional access, identity governance, and threat detection. Protection of hybrid identities with Defender for Identity. - Threat Hunting and Vulnerability Management – Proactive hunting using Sentinel analytics and vulnerability reports with recommendations for remediation. - Incident Response and Automation – Managed playbooks, automated alert handling, and human-in-the-loop investigation for critical alerts. Service Model - The Managed SOC operates on a 24/7/365 basis, ensuring continuous visibility and rapid response: - Dedicated analysts managing alerts and incidents around the clock. - Mean Time to Acknowledge (MTTA) under 5 minutes for High severity incidents (SLA: <30 minutes). - Monthly security reports and executive progress reports. - Ongoing optimization of log ingestion, automation, and detection rules to reduce false positives and improve response accuracy. Outcome By leveraging this cloud-native managed service, customers gain: - A fully operational Microsoft Sentinel–based SOC without the overhead of in-house staffing. - Continuous protection across Azure, Microsoft 365, and hybrid environments. - Enhanced incident response, reduced detection times, and measurable security maturity improvement.