Maven AGI

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Maven AGI is designed to enhance the experience for all customer types:
1. The Knowledge Seeker - prefer to self-serve using knowledge base and help centers
2. The Validator - prefer to get support with validation conversationally
3. The Ticketer - prefer "white glove" service. They open tickets with human-in-the-loop support

Smart Help Center
Transform your self-service knowledge base to provide quick, accurate answers wherever customers engage with your business.
Fast, Actionable Search: Instant document retrieval and summarization.
Flexible Integration: Works with existing setups or as a standalone solution.
Smart Queries: Automatically suggests follow-up questions.

Customer AI Agent
Elevate your customer support with conversational AI chat, providing instant, accurate resolution.
Instant AI-Powered Resolution: Supports real-time responses on SMS, chat, and email.
Natural Language Interactions: Delivers fluent, conversational engagements.
Rapid Document Search: Quickly finds and summarizes relevant information

Support Team Agent Assist
Supercharge your support agents' efficiency and quality. Enhance agent performance with contextual support that's always a step ahead.
Proactive Answers: Suggests responses as tickets are read.
Boosted Efficiency: Improves speed, ensures consistency, and enhances quality across your team.
Seamless Integration: Works effortlessly with Zendesk, Salesforce, and other major platforms.

Actionable Insights
Harness data-driven insights to proactively address root causes and anticipate product issues. Streamline decision-making and enhance customer engagement with zero-touch analysis.
Smart Categorization: Streamlines data organization automatically.
Quick Summaries: Distills essential information from large text volumes.
Emotion Detection: Assesses sentiment to inform responses.
Improve Knowledge Sources: Maven automatically writes and updates knowledge articles.