Exotel Conversation Quality Analysis
yayıncı: Exotel
Exotel’s AI CQA tool improves multilingual insights, compliance, and agent performance seamlessly.
What We Can Offer You
Adaptability to Changes- Score agent performance with AI against your customized KPIs to align with your goals.
Multilingual Conversation Analysis- Analyze interactions across diverse languages, improving global customer service.
Data-driven Insights- CQA reveals customer sentiment and pain points, driving data-driven enhancements. It also identifies recurring issues, guiding product and service improvements.
Performance Benchmarking- Compare agent performance over time and against industry standards to drive continuous improvement.
Compliance Monitoring- Ensure regulatory and policy adherence, mitigating risks and securing compliance.
Seamless Integrations- Integrate with a knowledge base, contact center, and other communication platforms effortlessly to avoid disruptions and streamline quality management workflow.