FieldConnect 365
yayıncı: XR Elements
The Field Service Management Solution For All Australian Trade Businesses.
FieldConnect 365: Empowering Field Service Excellence on Microsoft Dynamics 365
FieldConnect 365, powered by XR Elements, is a SaaS field service management (FSM) solution built natively on Microsoft Dynamics 365 and the Power Platform. Designed for Australian trade businesses, utilities, and local councils, it transforms manual, fragmented workflows into connected, customer-focused operations. Whether managing public infrastructure or delivering on-site services, FieldConnect 365 boosts efficiency, reduces costs, and improves satisfaction.
Integrated with Microsoft Business Central, Power BI, and Fabric, the solution provides real-time insights and ensures compliance with regional data standards.
Key Features
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Omnichannel Request Management: Customers can submit service requests via web, mobile, email, or chat, attach photos, and receive real-time updates through Dynamics 365’s unified interface.
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Work Order Automation: Create, assign, and track work orders with live updates, mobile access, and integrated billing to eliminate manual effort.
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Geo-Spatial Intelligence: Visualise work orders, assets, and routes in real time with geofencing, territory planning, and safety alerts.
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Asset & IoT Management: Monitor and maintain assets across their lifecycle. IoT integration enables predictive maintenance and automated alerts.
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Smart Scheduling: Optimise technicians, equipment, and vehicles based on skills, availability, and location with drag-and-drop scheduling and conflict resolution.
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360° Customer View: Unified profiles link customer history, assets, and requests for contextual and proactive service.
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Analytics & Integrations: Power BI dashboards deliver insights into service trends and KPIs, while integration with Microsoft 365, Business Central, and Fabric enables seamless data sharing.
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Security & Administration: Role-based access, audit logs, and configurable workflows ensure compliance, scalability, and easy management.
Omnichannel Request Management: Customers can submit service requests via web, mobile, email, or chat, attach photos, and receive real-time updates through Dynamics 365’s unified interface.
Work Order Automation: Create, assign, and track work orders with live updates, mobile access, and integrated billing to eliminate manual effort.
Geo-Spatial Intelligence: Visualise work orders, assets, and routes in real time with geofencing, territory planning, and safety alerts.
Asset & IoT Management: Monitor and maintain assets across their lifecycle. IoT integration enables predictive maintenance and automated alerts.
Smart Scheduling: Optimise technicians, equipment, and vehicles based on skills, availability, and location with drag-and-drop scheduling and conflict resolution.
360° Customer View: Unified profiles link customer history, assets, and requests for contextual and proactive service.
Analytics & Integrations: Power BI dashboards deliver insights into service trends and KPIs, while integration with Microsoft 365, Business Central, and Fabric enables seamless data sharing.
Security & Administration: Role-based access, audit logs, and configurable workflows ensure compliance, scalability, and easy management.
Benefits
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Efficiency: Automate processes to cut costs by up to 30% and improve resource utilisation.
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Customer Experience: Deliver faster, proactive service that builds lasting relationships.
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Scalability: Support up to 250 users with rapid 6–8 week deployment and low-code flexibility.
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Innovation: Harness Microsoft AI, analytics, and ecosystem synergy for smarter decision-making.
Efficiency: Automate processes to cut costs by up to 30% and improve resource utilisation.
Customer Experience: Deliver faster, proactive service that builds lasting relationships.
Scalability: Support up to 250 users with rapid 6–8 week deployment and low-code flexibility.
Innovation: Harness Microsoft AI, analytics, and ecosystem synergy for smarter decision-making.
FieldConnect 365 is available on Microsoft AppSource. Combined with XR Elements’ BizConnect, it delivers a complete, Microsoft-powered CRM and FSM solution.
Learn more or request a demo at www.xrelements.com.au.
