Automate Third-Party Delivery Order Transfers for Restaurant Chains with Microsoft Power Automate

Smartbridge’s solution accelerator automates the transfer of third-party delivery orders directly into your POS system using Microsoft Power Automate, ensuring speed, accuracy, and scalability across 100+ locations.

Large restaurant chains often rely on multiple third-party delivery partners like DoorDash, Uber Eats, and Grubhub. Eliminate manual order entry from these platforms into the POS system ensuring accuracy, speed, and consistency.

Solution Overview

Smartbridge’s Intelligent Automation for Restaurant Order Processing integrates delivery platform data with POS systems and back-office operations through Microsoft’s cloud ecosystem. Built with Microsoft Power Automate, Power Platform, and Azure services, the solution enables:

• Automated Order Ingestion: Orders from third-party delivery apps flow directly into the POS system in real time, eliminating manual entry.
• Centralized Management: A Power BI dashboard tracks transaction volumes, exceptions, and fulfillment performance across all restaurant locations.
• Scalable Architecture: Designed to support enterprise chains with 100+ stores, ensuring consistent automation and visibility across franchises and corporate-owned locations.
• Data Validation and Exception Handling: AI-powered data rules identify incomplete or duplicate orders before they reach the POS, improving accuracy and reducing refund incidents.
• Integration Flexibility: Built on the Microsoft Power Platform and Azure Logic Apps, the solution connects with major POS, ERP, and delivery APIs.

Business Impact

Restaurant chains adopting this Microsoft-powered automation have seen measurable results:

• Shorter order-to-fulfillment times and fewer cancellations.
• Labor savings across hundreds of stores.
• Improved consistency in financial reconciliation and reporting.
• Happier customers and more accurate delivery experiences.
• Reduce manual order entry time per location to <30 min/day
• Reduce data entry errors to <0.5%
• Reduce order-to-fulfillment time to <2 minutes
• Reduce labor costs for back-office data entry by 70-80%

Who Should Consider This Solution

This offering is best suited for:

• Restaurant brands or franchise groups with 100+ locations
• Operators managing multiple delivery platforms
• Teams seeking to modernize back-office workflows using Microsoft tools

Smartbridge is a 22-year-old IT consultancy built on a foundation of successful partnerships. Industry specialties include Life Science, Energy & Restaurants. In fact, we have been working with Restaurant Groups since we started in 2002. Our deep expertise enables us to provide tailored AI and digital transformation services that address your most pressing challenges.

Contact us and we will reach out to book a no obligation 30 minute discussion to potentially uncover short-term wins and start shaping long-term priorities.