Dynamics 365 CE Service: 2-Wk Implementation

Our rapid implementation package builds upon our vast implementation experience of Dynamics 365 CE Service module implementation. We execute the entire implementation remotely from India.

This plan includes rapid requirement analysis workshop, design and configuration, deployment, Express UAT and go-live in 2 weeks.

This plan includes 80 hours of efforts. (£250/day for any additional services).

Basic Functions of Service department of the organization to be covered with out of box Dynamics 365 deployment with below implementation approach:

Configuring Dynamics 365

The configuration of Dynamics 365 for Small Business organization shall include the below mentioned following:

• Creation of organization theme with logo
• Defining system defaults for organization like fiscal year and currency
• Define single level business unit
• Defining Dynamics 365 users & up to 2 security roles
• Single design per object (account, contact, case)
• Maximum 12 Field validation
• 25 field creation or modification across entities
• Knowledge management - out of box functionality (no modifications)

Customer (Account/Contact) Data Import

Import account and contacts in Microsoft Dynamics 365, provided the data is available in supported formats and in the Dynamics 365 supported data import templates:

• Maximum 21,000 records will be imported including account, contact, products

Define Product

The out of box products shall be configured into Dynamics 365

Define Business Process with existing set of fields in case

Business processes will ensure that user enters data consistently and follow the same steps every time they work with a customer by creating a business process:

• Qualify
• Develop
• Propose
• Close

Define Alert

Workflows & alerts up to maximum 3 shall be created

Reports and Dashboards

Pivotal default reports and default dashboards will be made available

User Training

Train the trainer - to maximum 3 users and one admin