Zervise

Zervise – AI-powered Helpdesk & Opportunity Management for Microsoft Teams

Zervise is a next-generation customer and employee support platform that brings together the power of AI-driven automation, ticket management, multichannel chat integrations, and opportunity management into a single, seamless experience. Designed to work directly inside Microsoft Teams, Zervise helps businesses provide real-time support, boost productivity, and unlock new opportunities.

🌟 Key Features

• AI-Powered Bot for Teams, WhatsApp & Instagram: Automate customer and employee queries with Zervise’s intelligent chatbot. Complex issues are routed to human agents seamlessly.
• Ticket Management: Track, assign, and resolve customer and employee issues faster with SLA-based ticketing, prioritization, and reporting.
• Customer & Employee Helpdesk: Provide self-service support and agent-assisted helpdesk for both your external customers and internal teams.
• Opportunity Management: Go beyond issue resolution by capturing and managing customer opportunities directly in Zervise.
• Multichannel Support: Connect and manage conversations from Microsoft Teams, WhatsApp, Instagram, and web – all in one place.
• Analytics & Reports: Gain insights into agent performance, customer satisfaction, SLAs, and business opportunities with detailed dashboards.

💼 Who Can Benefit?

• Enterprises looking to provide unified support across Teams, WhatsApp, and Instagram.
• Small & Medium Businesses wanting to improve customer engagement with automation and chatbots.
• Internal Teams who need an AI-driven helpdesk for IT support, HR, or employee services.
• Sales & Service Teams aiming to capture and manage opportunities alongside support requests.

🚀 Why Zervise?

Zervise is built to simplify customer and employee engagement. With its AI-powered bot, multichannel integrations, and opportunity-driven workflows, it helps businesses deliver smarter support, faster resolutions, and meaningful growth opportunities – all without leaving Microsoft Teams.

Limitations, conditions and exceptions

• In order to use this app, you need to have an active account. Please <support@zervise.com> our support team for more details.

To report issues with AI-generated content, please email a detailed description to support@zervise.com and include relevant screenshots or message links for faster resolution.

• For the Zervise tab to be accessible to an account, that account must be a member of the team.
• All members added to a team need to access the Zervise tab at least once for their account to be added as an “User” inside Zervise.
• Whoever is installing Zervise to a team for the first time will be given the “Owner” role. This can be later changed from the Settings page of Zervise by the current Owner.
• Zervise AI Bot’s knowledge is restricted to the published Knowledgebase articles created specifically for Users in your Zervise subdomain

👉 Learn more and start your journey at zervise.com