Digital Government Services Platform: 18 Week Implementation Service
Microsoft
Many governments are evolving and transforming their digital service approach, looking at unified platforms to improve multichannel and predictive services to residents and citizens.
Many governments are evolving and transforming their digital service approach, looking at unified platforms to improve multichannel and predictive services to residents and citizens.
Engaging citizens and providing services to citizens, residents, businesses, and business representatives is one of the primary missions of any government. Digital government services have become more complex - and simultaneously more important - as individuals have matured in their expectation and understanding of digital service capabilities afforded them by private sector enterprises.
Governments who have had long-standing "online" services are realizing the benefits of updating their existing systems and implementing integrations to ensure principles like only once identity, seamless service workflow, and proactive service can drive better citizen experiences and improve quality of life. Governments still maturing their service models want to invest in platform capabilities that can rapidly deliver digital services so they can create digital interaction channels to accelerate economic development.
Microsoft Industry Solutions Delivery has extensive experience of working with government customers around the world on implementing digital engagement tools, government digital identity, and data exchange approaches. Leveraging a variety of product capabilities, we have helped federal, state, provincial, and municipal governments worldwide in creating service platforms that enhance services to citizens, improve capabilities for business, optimize back-office support operations, and generally improve the government service experience for everyone.
Digital engagement platforms require broad set of technologies to be used to implement well as they rely on:
-- support for multiple channels;
-- strong citizen identity and profile management;
-- adoption of AI tools to expedite and improve self-service experiences;
-- integration of government systems and data, exposing them through standardized APIs; and
-- deep insights into use of the solutions.
Microsoft has the breadth of necessary capabilities within the Microsoft cloud, and the depth of experience within our Industry Solutions Delivery teams that specialize in solutions for government customers.