nebulaONE.ai Support Services

NebulaONE® Azure AI Services Support Offering

The nebulaONE® Support Offering provides comprehensive assistance for Azure AI services through three tailored tiers: Basic, Premier, and Enterprise. This structure enables organizations to choose the level of service and customization that best fits their operational needs, whether they require essential support, enhanced branding and training, or enterprise-grade infrastructure management and white-glove deployment. Each tier is designed to maximize the value of Azure AI services, ensuring customers can efficiently deploy, configure, and maintain their AI environments with confidence.

Basic Tier – Monthly Support Price: $2,499

Benefits:

• Automated Software Updates: Weekly updates including new features, enhancements, and bug fixes, automatically deployed to ensure the latest improvements without user intervention.
• Access to User Voice Forum: A dedicated forum where users can share insights, best practices, and tips, as well as submit and upvote enhancement requests.
• Product Support During Business Hours (Monday to Friday, 9am to 5pm ET): Online requests submitted to our support team will be answered within 4 business hours.

Premier Tier – Monthly Support Price: $4,999

Includes everything in Basic, plus additional benefits:

Benefits:

• Full Portal Branding: Customized branding applied across the user interface, including the management portal, to align with the customer’s branding and create a unified experience.
• Enhanced Product Support During Business Hours (Monday to Friday, 9am to 5pm ET): Online requests submitted to our support team will be answered within 2 business hours.
• After-Hours Support: Online requests submitted after business hours will be answered within 4 hours.
• Enablement Support: Includes 4 hours of monthly training and enablement to aid in user adoption and platform utilization.

Included Enablement Support Services:

• Strategic Consultation: A tailored adoption strategy with clear milestones and goals to maximize platform use.
• User Adoption Assets: Customizable resources, including best practice guides, communication plans, and user guides.
• Virtual Training Sessions: Tailored workshops to equip users with the skills and knowledge needed for effective adoption.
• Advanced Analytics and Reporting: Access to synthesized analytics on user engagement and platform usage, available upon request.
• Use Case Assistance: Support in identifying, validating, and deploying new use cases to align with customer objectives.
• Regular Check-Ins: Virtual meetings to review adoption progress, address challenges, and refine the adoption strategy.

Enterprise Tier – Monthly Support Price: Contact Us

Includes everything in Basic and Premier, plus additional benefits:

Benefits:

• Enhanced Product Support During Business Hours: Fastest support with responses within 1 hour during business hours.
• After-Hours Support: Inquiries submitted outside business hours will be responded to within 2 hours.
• Telephone Support: Dedicated phone line providing immediate access to support engineers and escalations.
• Multi-Region High Availability: Deployment and management of multi-region instances for resilience, scalability, and optimal performance, available upon request.
• Expanded Enablement Support: Eight hours of training and enablement, offering deeper guidance on platform use.
• Managed Infrastructure: Comprehensive infrastructure management in Azure, including proactive monitoring and remediation of issues.
• White-Glove Deployment: End-to-end deployment support for setting up Azure infrastructure, ensuring compliance with security, network, and regulatory requirements, tailored to customer-specific needs.