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Dynamics Contact Centre CTI
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Enable telephony for calls in Dynamics for Contact Centre
Telephony capabilities for Microsoft Dynamics for your contact centre.
- Improved customer experience - Experience is improved as a customer's record 'pops' during a call so agents can provide more personalised service
- Increase Productivity - Employees have a complete view of the customer and the ability to make calls within a single screen
- Create timely prompts - Create your own triggering events to activate prompts
- Call Recordings for compliance - call recordings are logged against records in Dynamics and are securely stored in Azure Blob
- Smart routing - Intelligent IVR options can ensure fast responses to customer queries
- Accept Secure payments - IPscape Pay facilitates PCI DSS compliant payments - tokenisation, preauthorisation and process across 14 payment gateways
IPscape offers a range of integration options including pre-built connectors for Power BI.
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https://store-images.s-microsoft.com/image/apps.11810.4dccd999-0b6d-429a-8d90-8707b8f6e0f3.e47d9b68-f87a-45cc-91b9-2a3c0ccdfbf2.25ecc666-0f60-443e-937a-db11d3aba316
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