Microsoft Cloud Support (24x7)

Get reliable, round-the-clock technical support when you purchase Microsoft Cloud services through us. Our UK-based Microsoft Support Team delivers 24x7 assistance, ensuring your business-critical workloads stay online and efficient.

What's Included:

• Direct to 3rd Line Support
• Global follow the sun 24x7x365 Support
• Technical Support – Microsoft 365, Azure, Dynamics 365 & On Premises
• Unlimited Incident Logging
• Vendor Escalation
• Root Cause Analysis (RCA)
• SLA-Driven Response & Resolution Times
• Designation Technical Services Success Manager for Service Governance
• Monthly Performance Reports
• Quarterly Service Reviews
• Technical Account Manager
• Technical Consultancy & Advisory Days
• Annual Environment (Azure/Microsoft 365) Review
• All support requests are prioritised by severity (P1–P4), with guaranteed attention from our experienced support analysts.

Support Levels:

• Core Support – Core UK Hours Coverage, P1 Out of hours coverage, Microsoft Cloud 365, Azure & Online Services
• Enhanced Support – Full 24x7x365 coverage for high-priority workloads, incls. On Premise Support

Choose the support that suits your business – and get peace of mind, always.