AI for Work

AI for Work, part of the Kore.ai Agent Platform, brings secure, production-ready agentic AI into the flow of work, turning employee intent into action at enterprise scale.

Designed for real business outcomes, AI for Work unifies enterprise knowledge, automates complex workflows, and executes tasks across systems, so employees can move from asking to completing work instantly.

Powered by advanced agentic reasoning and multi-agent orchestration, AI for Work understands intent, plans next steps, and takes action to resolve requests end-to-end. With 100+ pre-built connectors, 200+ AI application accelerators, and a no-code to pro-code agent builder, enterprises can rapidly deploy AI across HR, IT, Sales, Finance, Engineering, and more.

Employees no longer need to switch between applications, re-enter context, or manage fragmented workflows. AI for Work in Microsoft 365 Copilot does it for them.

From assistant to execution engine

AI for Work integrates directly with Microsoft 365 Copilot—extending it from a productivity assistant into a true execution layer. Together, they combine reasoning, memory, and action to deliver a unified, context-aware employee experience.

With AI for Work + Copilot, enterprises unlock:

• Workspaces for scale: Create and manage AI agents across teams and personal workspaces with centralized governance.

• Memory and personalization: Retain long-term context across conversations and systems for consistent, personalized experiences.

• Context-aware retrieval: Deliver responses tailored to user role, task, and prior interactions, without repeated input.

• Long-running workflows: Execute multi-step, cross-system processes that run for minutes or hours without interruption.

Proven business impact at enterprise scale

Leading enterprises are moving beyond automation to operationalizing agentic AI across functions—with measurable outcomes.

A top wealth management firm (120k employees) transitioned from fragmented automation to a unified agentic AI model—unlocking 90,000+ hours in annual productivity gains and $5M+ in efficiency savings, while scaling to 2,600+ employee-built agents across the business.

A global pharmaceutical organization (40k+ employees) transformed IT support with AI-led resolution. In 2024, AI handled 4.6M minutes of support interactions, achieved a 70% resolution rate, and reduced support call volume by 25%, freeing teams to focus on higher-value work.

A leading semiconductor manufacturer (30k+ employees) redefined HR support with AI-driven self-service, achieving 95% inquiry deflection, an 80% reduction in resolution time, and 70% employee satisfaction within 90 days.

AI for Work + Copilot doesn’t just assist—it executes.

From knowledge retrieval to cross-system automation, it enables enterprises to scale productivity, reduce operational costs, and operationalize AI across the business.