Hitachi Solutions: Dynamics 365 Local Gov: 4Wk PoC

The Microsoft cloud offers the most trusted, flexible, and scalable platform for local authorities looking to digitally transform their services and customer experience.

However with Dynamics 365's powerful portal, customer service, case management, and reporting capabilities, knowing where to begin can be daunting.

With our Starter for 20 offering, we will work closely with you to show you how Dynamics 365 can quickly be used to transform local government services and processes, and quickly make these available online. This includes the Dynamics Customer Portal, allowing you to see and experience services, exactly as your customers would.

Working with you, Starter for 20 includes implementation of three of your nominated service delivery or customer service processes, alongside common local government processes such as Freedom of Information (FOI) and Complaints.

Deliverables

The Local Government Starter for 20 engagement includes:

• Provision of a Dynamics 365 trial environment, including Hitachi Solutions local government accelerators
• Dynamics 365 Customer Portal for citizen self-service
• Analysis and implementation of three customer-nominated local government services within Dynamics 365
• Our out-of-the-box processes for other services, including Freedom of Information (FOI), customer complaints, and compliments
• Analysis and loading of customer-provided sample data
• Operational dashboards and reporting

Importantly, we also include a full Proof of Value report, clearly articulating the benefits and improvements to be gained by adopting Dynamics 365 for your online customer experience.