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Brilliware Managed Services

Brilliware

The goal of our Hygiene Professional Service is to provide organisations with a clean, safe, and compliant working environment through structured hygiene management solutions.

Brilliware Managed Services delivers a fully modernized digital workplace designed to streamline operations, enhance service delivery, and improve productivity for hygiene service organizations. Our solution—successfully implemented for Monabo Hygiene Services—combines a secure SharePoint Online environment with four custom-built Power Apps to centralize processes, automate workflows, and reduce manual administrative tasks.

At the core of this offering is a SharePoint site integrated with custom Power Platform solutions, providing a single source of truth for documents, forms, ticketing, and operational management. The environment is built using Microsoft 365 best practices and ensures high availability, scalability, and strong governance.

Our managed solution includes four specialized Power Apps:

  1. IT Service Management (ITSM) App

A modern digital support platform enabling staff to log IT issues, track progress, and communicate with the IT department. Features include ticket creation, automated notifications, status tracking, and reporting dashboards, helping the organization reduce downtime and improve overall IT responsiveness.

  1. Forms Management App

A centralized system for creating, submitting, tracking, and storing business forms. This replaces paper-based processes and ensures that all submissions are securely stored in SharePoint with audit trails. Managers can easily review, approve, or reject submissions while staff benefit from a simplified digital experience.

  1. QR Code Management App

A custom QR-based workflow solution that allows teams to scan QR codes linked to various assets, equipment, locations, or forms. This enables faster data capture, accurate asset tracking, and improved visibility of on-site activities. All scanned data is automatically stored in SharePoint for real-time reporting.

  1. Additional Operational App (Custom Built)

A fourth Power App tailored to Monabo’s internal processes, enabling efficient execution of daily tasks, automated document routing, and integration with existing SharePoint lists and libraries.

Together, these apps create a streamlined ecosystem where users can access everything from one secure SharePoint site. Workflows are automated using Power Automate, ensuring timely notifications, escalations, and reporting.

Brilliware Managed Services ensures continuous support, platform optimization, and ongoing enhancements—empowering hygiene service companies to digitize operations, maintain compliance, and improve operational efficiency while leveraging the full power of Microsoft 365.

Súhrnný prehľad

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