Nexer 10 Day Assessment for Microsoft Contact Center

Nexer’s assessment offer for Microsoft Contact Center, built on Dynamics 365 Customer Service, is a 10-day service designed for companies looking to implement or migrate to a modern, intelligent, and highly automated contact center. Dynamics 365 Customer Service serves as a unified platform that seamlessly integrates customer relationship management tools, providing a centralized environment for all support activities.

The approach is structured as follows:

First Days: Kick-off meeting and information gathering. Days 3-4: Requirements analysis. Days 5-6: Technical evaluation. Days 7-8: Workshops and solution architecture design. Day 9: AI application with Copilot. Day 10: Final review, validation, and presentation.

Nexer provides a comprehensive vision, leveraging Microsoft Copilot to integrate generative AI throughout the service flow—from self-service to support for service representatives, wrap-ups, and reporting. The final deliverables include a detailed assessment report, a proposed architectural design, and an implementation and migration plan with best practice recommendations and AI use cases, all aimed at scalability, reliability, and security on modern cloud infrastructure.