Service
de Microsoft Corporation
Service modernizes service solutions in agent's flow of work.
Service brings AI-powered customer service intelligence directly into Microsoft 365 Copilot, right where your team already works, in Dynamics and across Microsoft 365 applications.
Built for the pace of modern customer service, Service helps service professionals get to the right case and customer context faster. Grounded across Dynamics 365 Customer Service and Microsoft 365, it surfaces the information your team needs to understand issues, find answers, take action, and follow up, all without switching between systems. Whether you're a service representative handling cases, a supervisor monitoring team performance, a relationship manager staying on top of customer interactions, or any other service professional, Service is designed to meet you in your workflow and help you do your best work.
Service spans the full service lifecycle through a rich set of capabilities organized around the moments that matter most. It helps manage cases and access customer context with speed and clarity, find and apply knowledge through natural language, draft and send communications with AI assistance, and stay focused with next best action guidance and proactive signals. Supervisors and managers benefit from workforce and queue monitoring, quality coaching tools, and operational insights that keep teams on track. And across all roles, Service supports rich app-in-chat experiences, from generating documents and charts to taking action on records, with the extensibility to customize and expand capabilities to fit your organization's needs.
Service closes the gap between case records, knowledge bases, emails, and conversations, so your team spends less time searching across systems and more time focused on customers.
A Microsoft 365 Global Administrator is required to install and set up Service. Service also requires a paid license to access the app capabilities. For more details, please visit the Dynamics 365 Customer Service website or contact your Microsoft representative.
Click here for more information to get started with Service:
https://go.microsoft.com/fwlink/?linkid=2259507
Capacitățile aplicației
- Poate să transmită date prin internet
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