osTicket

osTicket is a secure, open-source helpdesk and ticketing system designed to manage customer support, IT service desks, and internal issue tracking. Pcloudhosting provides a pre-configured, production-ready osTicket image on AZURE Virtual Machines, enabling rapid deployment without manual setup of the application stack.

Features of osTicket Helpdesk:

• Web-based agent and customer support portals.
• Email-based ticket creation, alerts, and notifications.
• Role-based access control and permission management.
• SLA management, ticket prioritization, and escalation rules.
• Custom fields, workflows, and ticket filters.
• Knowledge base for self-service support.
• Reporting and dashboard analytics for performance tracking.

Usage Instructions

$sudo su

To access osTicket UI: < http://Your_ServerIP/osticket/setup/

To get Database details run this command in your VM: $cat /var/www/credentials.txt

Disclaimer: osTicket is an open-source software distributed under the GNU General Public License (GPL).This image is a repackaged open-source product provided by Pcloudhosting with pre-configured componentsfor ease of deployment on AZURE VirtualMachines. Additional charges may apply for maintenance andsupport services. Users are responsible for managing, securing, and maintaining the application withintheir AZURE environment.