CRM Foundation

The CRM Foundation offering from Capgemini focuses on the ideal preparation of a future Microsoft Dynamics CRM Transformation. The program helps clients to understand the importance of a CRM initiative and points out relevant key success factors for the future CRM strategy. In addition, clear priorities are highlighted and thus a clear focus is established. For this reason, the chance of success of a long-term CRM strategy can be significantly increased.

"The delivery will get done out of Germany."

The timeline is divided into four work packages after an initial Discovery Workshop:

• Target Picture & Goals
• Building Blocks & Use Cases
• Business Architecture & Data
• Business Case & Roadmap

After an initial CRM Foundation, the client is ready to start with the Microsoft Dynamics CRM Transformation.