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Iride Text Analytics: Right and fast semantic contact classification

Iride Text Analytics offers support in contact request analysis, received call and message interpretation, speaker language recognition (the platform is based on semantic-ontological technology and supports 29 languages), and real-time monitoring of operations flows, to ensure high-level customer engagement, information accuracy and business process optimization.

MAIN BENEFITS

Improved performance in request classification
Agent training cost & time crunch
Productivity improvement
Engagement duration reduction
Real-time customer engagement monitoring & analysis
Semantic Business Intelligence over high quality information.

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Iride Text Analytics

de Almawave

Iride Text Analytics: Right and fast semantic contact classification

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