HCLTech Frontline Worker Digital Experience – Assessment & Implementation support for Empowering Frontline Workers

HCLTech's Frontline Workers Digital Experience is a purpose-built, unified solution that supports employees so they can do their best work and deliver exceptional customer outcomes. It optimizes workforce and customer interactions in the following areas: • Enhance communications and collaboration • Transform employee experiences • Increase frontline operational efficiency • Safeguard your business with enterprise-grade security and compliance, including support for modern and shared devices

HCLTech, Microsoft, and Zebra have joined hands together to counter common challenges frontline workers face such as manual processes, disconnected workforce and lack of purpose-built devices. The joint proposition delivers a comprehensive solution to enhance the user experience for frontline workers covering aspects like industry-specific mobile devices, consulting, logistics, frontline platforms, and management while building an environmentally sustainable frontline workplace.

A single, secure solution to empower frontline workers that covers the entire value chain from solution consulting, device procurement to safe disposal of expired devices.

Key Highlights • Microsoft-HCLTech partnership -Benefit from our exclusive and preferred partnership to leverage Microsoft 365 platform as a premier solution • Faster time to value-Our proven tools and methodologies accelerate deployment while ensuring high-quality outcomes • Efficient hardware - Our hardware partner delivers a performance edge to the front line of business, empowering you to make every asset and worker visible, connected, and fully optimized • Intuitive Software - Transforming the Frontline Worker experience with purpose-built solutions built on that improve engagement, workflow, and security across the organization • Proactive Support - Industry leading verticalized workplace solutions for managing the complete technology ecosystem while enabling technology to contribute towards the business value chain

Our Differentiators: • Deep understanding of existing solutions -Our team is experienced with customers' data and legacy applications, and our design experts are well-versed in our customers' personas and business processes. In many cases, our experts developed these solutions and continuously optimized and enhanced them over time. • Customer-centric collaboration -We work closely with customer teams daily, fostering long-term partnerships. Our team serves as trusted advisors to help our customers achieve their business goals. • End-customer advocates -We leverage data-driven insights to understand consumer use cases and behaviours. Acting as the "voice of the customer," we ensure solution success through user experience. Our post-live optimization programs monitor trends, usage and consumer behaviours to continuously improve our offerings. •Recognized partner across Microsoft-We work closely with Microsoft teams to deliver optimal results.

Our Benefits • Enhanced service innovation-Align with Microsoft's product roadmap to access the latest features and capabilities • Centralized Point of Contact - Frees up customer from having to deal with multiple parties. HCL becomes custodian Frontline worker’s experience. • Process Digitization - Reduction of manual, paper-based processes resulting in digitization and automation • Unified Management - Security and Compliance: Ensuring a compliant and secure device with MDM and security platforms • Collaboration & Training - Empowerment of end users through a simple-to-use learning platform • Proactive Management - Ability to proactively identify issues that might- cause a downtime and business loss • Optimized cost of operations - Synergies of operations removes effort duplication and saves costs for customers

Key Competencies • Unified Leadership Stack: Pre‑integrated HCLTech, Microsoft, and Zebra solution delivering seamless hardware, software, and services. • Proactive, Fast Issue Resolution: Single ownership model enabling quicker fixes and preventing large‑scale disruptions. • Consumer‑Grade Ease of Use: Intuitive experiences on enterprise‑grade devices that make frontline workers productive from day one. • Purpose‑Built Advanced Hardware: Rugged, intelligent, edge‑ready devices optimized for frontline operational demands.