Healthcare Assistant

The HealthCare Assistant is an AI-driven solution designed to streamline and automate the end-to-end processing of healthcare-related support tickets and medical renewal documentation. It addresses key operational challenges such as manual ticket handling, fragmented systems, lack of automated document validation, and delayed communication across teams.

The solution automatically retrieves tickets from Jira and securely extracts relevant documents from SharePoint. Using AI-powered document understanding, it performs comprehensive validation of medical renewal documents, including completeness checks, accuracy verification, and alignment with regulatory and internal policy requirements. Missing, expired, or incorrect documents are proactively identified, and detailed AI-generated validation summaries are produced to support faster decision-making and audits.

Current Challenges • Manual ticket retrieval • No automated document validation • Missing/incorrect documents not detected • Manual compliance checks • Delayed communication • Multiple systems involved

Compliance and policy checks are embedded directly into the workflow, reducing manual effort and minimizing the risk of human error. Based on validation outcomes, the system automatically triggers contextual email notifications via Outlook to internal teams and external vendors, ensuring timely communication and reducing follow-up cycles.

Capabilities • Automated ticket retrieval from Jira • Fast document extraction from SharePoint • End-to-end medical renewal document validation • Accurate compliance and policy checks • Detection of missing or incorrect documents • AI-generated validation summaries • Automated email notifications via

Business Impact • Efficiency • Accuracy • Compliance • Collaboration • Auditability • Faster Resolution

By integrating multiple enterprise systems into a unified workflow, the HealthCare Assistant delivers measurable business impact through improved operational efficiency, higher accuracy, stronger compliance adherence, better cross-team collaboration, enhanced auditability, and significantly faster ticket resolution. The primary users include L1/L2/L3 support agents, compliance and quality review teams, healthcare vendors and external document submitters, system administrators managing Jira, SharePoint, and Outlook, as well as project managers and operational leaders who rely on real-time visibility and reporting.

Key User(s) • Support Team (L1 / L2/ L3 Agents). • Compliance Officers /Quality Review Team. • Healthcare Vendors /External Document Submitters. • System Administrators (Jira / SharePoint /Outlook). • Project Managers &Operational Leads.

This offer is intended to strengthen support, compliance, and healthcare outcomes by improving service quality and ensuring adherence to operational requirements