https://store-images.s-microsoft.com/image/apps.35924.5d32565b-f089-40a0-b54a-0b9e7befaec2.8a620d68-b772-46b7-919c-bc0463fe58f1.99ceb727-58db-41bf-b3e0-94d055d635a3

GenAI Customer Support Agent

por TRUST IQ PTE. LTD

GenAI powered customer support agent to handle customer queries and provide 24/7 support

Trusting Social has been building AI Products and Solutions for BFSI for more than a decade. Our AGI Agent foundry provides AGI/Gen AI powered virtual workers/Agents for customer facing functions of an enterprise business.

Our Gen AI Chat Agent Alice helps in
  • Streamlining customer experience with rapid, high-volume inquiry handling
  • Standing out with customized, proactive responses for each customer
  • Auto-digesting vast knowledge bases, ensuring comprehensive answers
  • Boosting human agents' efficiency with a smart co-pilot for top-notch service

We at TrustIQ has been able to solve 4 major problems of Gen AI Solutions
  • Hallucinations - 0% hallucination using proprietary algorithms on top of LLMs
  • Speed - Sub 20 second for Chat and sub 1 second for Voice
  • Cost - Cost optimization by Caching and other proprietary algorithms
  • Data Exposure - Clients' data stays at rest and does not leave their ecosystems

Banks and Financial Institutions can leverage:
  • Alice to help turbocharge customer facing functions by enabling adaptive and personalized conversations round the clock
  • Alice to enable Customer Experience and Customer Service managers boost their customer metrics and provide elevated customer experiences

Customer Service and Support now no longer need to worry about:
  • High wait time on traditional customer support channels - Alice enables zero wait, instant responses
  • Lower service satisfaction due to lack of comprehensive product and support knowledge at human agent side - Alice solves this by remembering historical customer context and endures comprehensive knowledge base
  • Missed Volumes - Alice provides a fast to scale solution with optimized cost

Visão geral

https://store-images.s-microsoft.com/image/apps.25404.5d32565b-f089-40a0-b54a-0b9e7befaec2.8a620d68-b772-46b7-919c-bc0463fe58f1.3d538737-ad12-48b2-b8a9-a28acc31f754
/staticstorage/20260223.1/assets/videoOverlay_62a424ca921ff733.png
https://store-images.s-microsoft.com/image/apps.64792.5d32565b-f089-40a0-b54a-0b9e7befaec2.8a620d68-b772-46b7-919c-bc0463fe58f1.84631f41-1094-429d-a007-ed8f057cbdf3