Augmented Service Delivery for Field Workers

Augmented Service Delivery Solution is an enterprise grade and integrated solution specifically designed to optimize and streamline field operations for organizations of all sizes. As a part of the broader Dynamics 365 platform, it offers a plethora of tools and features to efficiently manage job orders, schedule appointments, and allocate resources.

With newer and advanced capabilities such as intelligent resource management through the use of AI, IoT integration for proactive maintenance, and customer engagement tools (Microsoft Social Engagement & Insights), Augmented Service Delivery solution will empower CRUM to deliver exceptional service experiences to its citizens. By leveraging real-time data, analytics, and automation, CRUM can escalate productivity, reduce operational costs, and ultimately elevate citizen satisfaction. This solution serves as a centralized platform for organizations seeking to modernize their Service Delivery operations and stay competitive in today’s dynamic business environment