Public Sector Citizen Engagement Platform
por NKUSI-IT Specialized Services
A single, unified platform. Integrating, all communication channels, including social media.
Our PCEP Solution (Call Center Case Management) is built on the Microsoft Azure portals and Dynamics 365 Customer Engagement platform.
This application is designed for the Global Market to be used by Government Departments and centralized call centers by enabling citizens to capture cases using the Azure portal and pre-filtered dropdowns.
The solution allows different business units to capture cases and manage case resolution in a centralized platform.
Customer engagement & interaction: allowing agents to manage multiple conversations with customers through different channels.
Self-service for Users: through chatbots, customer portal and or mobile apps.
Analytics & Reports: Reports, Dashboards, Voice, Customer sentiment analysis & embedded intelligence.
We make IT possible.
https://www.wetransact.io/
https://www.wetransact.io/