https://store-images.s-microsoft.com/image/apps.35673.8e846b1d-4441-418b-a4a4-b1967358e902.f62aa615-fa29-4180-a7b4-94bdabd27e36.2eac0fbd-1ef5-4372-a702-808b45243751

Plumsail HelpDesk

por Plumsail

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A ticketing system for SharePoint Online in Microsoft 365.

Plumsail HelpDesk is a ticketing system and service desk solution built for SharePoint Online. It helps support teams collect requests via email, external websites, SharePoint, and Microsoft Teams. Teams can manage ticket workflows, automate routine actions, and track service performance while keeping your help desk data in SharePoint.

Use Plumsail HelpDesk for IT support, internal service requests (HR/Facilities), or any scenario where you need structured intake, clear ownership, and transparent communication with requesters.

Key features

  • Email-to-ticket intake (Outlook / SMTP): Automatically turn customer emails into tickets and comments, with full conversation history preserved.
  • Web, SharePoint, and Microsoft Teams self-service portals: Let users submit, track, and update requests through a simple self-service portal embedded in SharePoint, Microsoft Teams or external websites.
  • Powerful ticket management: Public and private comments, views, tags, categories, full-text search, file attachments, and one-click export to Excel.
  • Automation & intelligent routing: Use triggers, notifications, assignment rules, and recurring workflows — with advanced scenarios powered by Power Automate.
  • SLA management & overdue tracking: Define response and resolution targets with visual indicators to help teams stay on track
  • Built-in knowledge base: Reduce repetitive tickets and empower users with self-service answers.
  • Reporting & analytics dashboards: Monitor ticket volumes, agent performance, and requester trends with clear, actionable insights.
  • Microsoft Teams integration: Add Plumsail HelpDesk as a Teams tab and manage support requests where your team already collaborates.
  • Flexible customization: Customize ticket forms, fields, and processes to fit your organization’s workflow.
  • AI assistant powered by Microsoft Copilot: Integrate an AI assistant powered by Microsoft Copilot to help support agents find answers faster or analyze HelpDesk data for you.

Supported languages

  • Chinese (Simplified, PRC)
  • Czech (Czech Republic)
  • Dutch (Netherlands)
  • English (United States)
  • French (France)
  • German (Germany)
  • Italian (Italy)
  • Norwegian, Bokmål (Norway)
  • Polish (Poland)
  • Portuguese (Brazil)
  • Spanish (Spain)
  • Swedish (Sweden)
Additional languages are added on request.

Trial availability

Plumsail HelpDesk comes with a 30-day free trial, so you can try the core functionality in your Microsoft 365 environment before subscribing.

Links

Visão geral

https://store-images.s-microsoft.com/image/apps.23801.8e846b1d-4441-418b-a4a4-b1967358e902.f62aa615-fa29-4180-a7b4-94bdabd27e36.50b8126f-6c77-42b6-841f-03767ba0e1b6
https://store-images.s-microsoft.com/image/apps.40776.8e846b1d-4441-418b-a4a4-b1967358e902.f62aa615-fa29-4180-a7b4-94bdabd27e36.6bf3bccc-f348-4ff9-b045-d558d799cd46
https://store-images.s-microsoft.com/image/apps.42545.8e846b1d-4441-418b-a4a4-b1967358e902.f62aa615-fa29-4180-a7b4-94bdabd27e36.7bfc126b-a322-4366-a4e2-92b20c1056cc
https://store-images.s-microsoft.com/image/apps.6754.8e846b1d-4441-418b-a4a4-b1967358e902.f62aa615-fa29-4180-a7b4-94bdabd27e36.3be32098-6e5a-436d-8f41-be4574363c07
https://store-images.s-microsoft.com/image/apps.54778.8e846b1d-4441-418b-a4a4-b1967358e902.f62aa615-fa29-4180-a7b4-94bdabd27e36.9694e2cd-045a-40b3-b2ee-0193b85c04c1