TCS Cloud Operations is delivered leveraging the TCS Cloud Exponence platform – a comprehensive platform that applies the Machine First™ approach. It optimizes machine-human collaboration to deliver smart managed services in hybrid cloud environments.
Our mature delivery framework comprises templates, best practices and accelerators that enable us to provide proactive management of Tenant and services beyond routine break-fix support activities. This ensures that the customer environment is Evergreen with the latest patches and updates and better managed.

Leveraging Microsoft GenAI and our autonomous operations capabilities, TCS Cloud Exponence extensibility framework enables the Operations team to respond to end user queries and tickets in a faster and efficient manner.

What are the detailed support activities we offer?
As your Microsoft Modern Workplace managed services support provider, we offer the following detailed support activities:

Incident management, change management, problem management, service request management based on robust ITIL compliant processes and frameworks adhering to your security compliance and regulatory requirements.
Co-ordination with Microsoft for problem and issue resolution.
Continuous improvements of services, monitoring, and periodic reporting of key SLAs/ KPIs and Microsoft 365 Metrics with corrective actions
Microsoft Platform Administration, Monitoring and management leveraging native tools or 3rd party monitoring tools.
Microsoft 365 support: We provide you with support for
Microsoft 365 applications and services, such as Outlook, Word, Excel, PowerPoint, Teams, SharePoint, OneDrive, and more. We help you with issues such as installation, activation, configuration, synchronization, updates, backup, recovery, and security. We also support enterprise voice infrastructure and related services to ensure your employees get seamless experience from your telephony and voice services and platform.
Virtualization and Device Management: We provide comprehensive support capabilities to take care of your devices and apps using Intune Endpoint management. We help you with administration and maintenance of your VDIs including patching, image management, security, updates etc.
Copilot support: We provide you with support for Copilot, a cloud-based AI-powered assistant that helps you write better code faster and easier. We help you with issues such as installation, configuration, usage, integration, and security. We also help you leverage Copilot's capabilities to improve your code quality, productivity, and innovation.

What premium or addon support services do we provide?

Beyond Microsoft 365 Platform administration and support, we also offer the following additional capabilities and services:

Application support for Power Platform (low-code No-code platforms) and SharePoint.
Proactive monitoring and notifications for custom components and templates for Microsoft Teams based custom apps.
Centre of Excellence for Microsoft 365 Governance, GenAI Prompt Engineering, Microsoft 365 Copilot usage etc.
Plugins for Zero Service Desk to enable service request automation, handling inquiries by leveraging GenAI capabilities.
Guidance and support with Proofs of Concepts on supported technologies.
Factory development model with the ability to ramp up or down, as per demand for low-code, no-code apps.
Technical assistance for end user adoption activities with FAQs, training material and so on.

What are the benefits of our managed services support?

By choosing us as your Microsoft Modern Workplace managed services support provider, you can enjoy the following benefits:

Access to a team of certified and experienced Microsoft experts who can handle any issues or requests related to your Microsoft Modern Workplace environment.
A single point of contact for all your Microsoft Modern Workplace needs, from planning and deployment to training and support.
A flexible and scalable service model that adapts to your changing needs and budget.
A proactive and preventive approach that monitors and resolves any potential problems before they affect your business.
A cost-effective and transparent pricing model that gives you full visibility and control over your IT spending.

Learn more about TCS CloudExponence.

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