InboxAgent

Leads arrive at info@, at sales@, and in each salesperson's own inbox, mixed in with client questions, invoices and noise. On a busy day some are never answered, and you are the one answerable when a real lead goes quiet.

InboxAgent watches the Microsoft 365 mailboxes you already have, including shared mailboxes like info@ and sales@. It also reads Gmail, Zoho Mail and any standard IMAP mailbox. Rules you control clear the obvious noise. AI works out what the rest is. Sales inquiries land on a Leads board with the original email attached and a name against each one. Everything else that needs a person goes to Follow-ups, with an owner, and stays open until it is done.

What it covers:

- Shared mailboxes and individual mailboxes, each person authorizing their own

- Rules-first filtering you control, AI classification for the rest

- Every sales inquiry on a board, with an owner and the original email attached

- A Follow-ups board for everything else that needs a person, open until done

- Anything the AI is unsure about waits for a person. It learns from your team's corrections

It is read-only. InboxAgent reads through Microsoft Graph with read-only permissions, so nothing is moved, migrated, archived or deleted, and your team keeps working in Outlook exactly as before. Two-factor authentication, role-based per-mailbox access, CASA security assessment completed.

For plenty of businesses this is as much CRM as they need. You get your own pipeline stages, custom fields on a lead, tasks with due dates, and CSV export whenever you want. If you already run a CRM you do not have to leave it. With Zoho CRM, Zoho Desk or HubSpot connected, leads and service requests flow through as well, and HubSpot works on its free tier.

Connect a mailbox and classification starts in about fifteen minutes. Nothing to migrate, nothing to install.

$20 a month for your whole organization including the first mailbox, $5 for each extra mailbox, users are free. 7-day free trial. A product of IT Enablers Global.