Advanced Customer Portal for Utilities in Microsoft Dynamics 365 Business Central

Description
EV Evita – Portal is an extension to the EV Evita solution that enables a fully integrated, customer-facing portal for utilities. The portal gives customers direct access to relevant information and self-service functionality, while ensuring real-time data synchronization with EV Evita.

The solution strengthens transparency, reduces manual administration and improves customer service by allowing end users to manage key processes themselves.

Industries
• Utilities

Highlights

Fully Integrated Customer Portal
EV Evita – Portal provides a fully integrated digital customer universe connected directly to EV Evita. Customers can access their information through secure login and view real-time data from EV Evita. Similarly, administrators can view e.g. messages from customers through the portal directly from the Evita role center in Dynamics 365 Business Central.

This ensures that both the utility and the customer are always working with up-to-date and consistent information.

Real-Time Consumption Overview
Customers can view their current water consumption and historical usage directly in the portal. The solution provides clear insight into consumption patterns and supports greater transparency between the utility and its customers.

Self-Service Moving Process
The portal enables customers to register moving in and moving out themselves. The guided process ensures correct data capture and supports validation before submission.

Mover information flows directly into EV Evita, where it can be processed efficiently by administrators, reducing manual data entry and minimizing the risk of errors.

Invoice and Balance Overview
Customers can view invoices, attachments and their current balance directly via the portal. This gives full financial transparency and reduces inquiries related to billing and outstanding amounts.

Correspondence Module
EV Evita – Portal includes a correspondence module that enables structured communication between the utility and its customers. Messages and documents can be handled directly in the portal by the customers and are shown on the role center in Dynamics 365 Business Central, ensuring traceability and overview.

Secure Login with MitID
The portal supports secure login using MitID, ensuring trusted identification and controlled access to personal data.

Administrator Access for External Parties
The solution supports controlled administrator login for relevant external stakeholders such as real estate agents, private landlords, housing associations, caretakers and private waterworks.

This allows authorized parties to handle moving processes and other relevant tasks directly in the portal.