Assembled
by Assembled
Schedule changes, shift swaps, and staffing alerts for customer support teams.
Assembled is a workforce-management platform for customer support teams. This integration works with Microsoft Teams, so the agents and team leads who need a staffing update see it where they already work.
In order to use this integration, an active Assembled account is required. Assembled is a paid subscription service. If your organization does not have an account, [sign up or request a demo](https://www.assembled.com/contact).
Key benefits
- Schedule changes reach the right person. When a shift moves, the affected agent gets a direct message in Teams.
- Shift-swap requests go straight to agents. Agents receive swap requests as direct messages and can act on them without leaving Teams.
- Coverage gaps surface in real time. Staffing alerts post to the channel your team already watches as conditions change.
What the bot does in Teams
- Sends schedule changes and shift-swap requests to you as direct messages
- Posts real-time staffing alerts, including adherence and coverage warnings, to the channels you choose
- Answers \"help\" and \"about\" in a direct message or channel
- Stops messaging you when you send it \"disconnect\" in a direct message
Requirements and limitations
- An active Assembled account is required, and Assembled is a paid subscription service.
- A Microsoft 365 administrator installs this integration for your organization, and an Assembled administrator connects your tenant.
- Setup happens outside Teams. You connect your tenant and choose which notifications go where on the integrations settings page in Assembled's web interface. Within Microsoft Teams, the bot delivers those notifications and answers the commands listed above.
- Scheduling, forecasting, and reporting are not available inside Teams. The bot delivers notifications and answers the commands listed above.
Sign up, get started, and get help
- [Sign up or request a demo](https://www.assembled.com/contact)
- [Get started with Assembled](https://support.assembled.com/hc/en-us)
- [Contact us](https://www.assembled.com/contact)
- [Help center and documentation](https://support.assembled.com/hc/en-us)
App capabilities
- Can send data over the Internet
- This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. Other items in your mailbox cannot be read or modified. Review the developer's privacy policy for more detail on how personal information is managed and processed.