Netsafe Helpdesk
by Netsafesoultions.com
Open and track NetSafe IT support tickets right from Microsoft Teams.
NetSafe Helpdesk brings IT support into Microsoft Teams for NetSafe Solutions managed-services customers. Instead of opening a portal or starting an email thread, you describe your issue in plain language in a chat and the NetSafe team takes it from there — in the same place you already work every day.
What you can do
- Open a support ticket by describing any IT issue or request in your own words — no forms to fill out.
- Get a ticket number (NS-####) for everything you log, so nothing gets lost.
- See technician replies right in the chat, and reply back to keep the whole conversation in one thread.
- Add more detail to an open ticket at any time by sending another message.
How it works
1. Add NetSafe Helpdesk and send a message describing what you need.
2. The assistant opens a support ticket and confirms it with a ticket number.
3. A NetSafe technician follows up in the same chat, so there is no re-explaining and no lost history.
Who it's for
NetSafe Helpdesk is provided by NetSafe Solutions for its managed-services customers. An active NetSafe managed-services account is required, and your organization is enabled by your NetSafe contact. If your organization is not set up yet, the app shows a preview of how it works and points you to NetSafe to get started.
To learn more or get your organization enabled, visit https://netsafesolutions.com/contact/.
App capabilities
- Can send data over the Internet
- This app can access personal information on the active message, such as phone numbers, postal addresses, or URLs. Other items in your mailbox cannot be read or modified. Review the developer's privacy policy for more detail on how personal information is managed and processed.