Brightmetrics Reporting and Analytics

Brightmetrics turns your contact center and unified communications data into actionable intelligence. Go beyond standard reporting with investigative analytics that let you drill through any metric to uncover the full context behind every interaction, from call trends and queue performance to agent productivity and customer experience patterns.

Brightmetrics integrates with Genesys Cloud, Mitel, RingCentral, and Zoom, giving you a powerful analytics layer on top of the platforms you already use. Whether you're running a single platform or managing a multi-vendor environment, Brightmetrics provides a consistent, unified analytics experience across your UC and CC infrastructure.

Built for contact center managers, operations leaders, and business analysts who need more than surface-level dashboards, Brightmetrics addresses the gap between knowing what happened and understanding why. Most native reporting tools show you the numbers but leave you guessing when something looks off. Brightmetrics gives you the ability to follow the data wherever it leads, with on-demand drill-through capabilities that reveal the complete story behind every data point.

Key capabilities include historical reporting, real-time analytics dashboards for proactive monitoring, intuitive drill-through navigation for investigative analysis, and API access to clean, structured data for integration with your broader analytics stack. Setup is fast, the interface is designed for ease of use, and you don't need a data engineering team to get value from day one.

Brightmetrics is SOC 2 Type 2 compliant and supports Microsoft Entra ID authentication, so your data is handled with the security, governance, and identity management standards that regulated industries demand.

Whether you're troubleshooting a spike in hold times, identifying coaching opportunities, or building a case for staffing changes, Brightmetrics gives you the depth and clarity to act with confidence.