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Dynamics 365 Customer Service
Moeiteloze klantenservice: bied uw klanten en agenten de hulpmiddelen die ze nodig hebben om elke keer een snelle en nauwkeurige oplossing te garanderen.
Dynamics 365 Customer Service ophalen >
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Appeal Processing & Decisioning Agent
Quisitive
+3
Applicable to:
Customer Service
Customer Insights
Human Resources
Accelerate appeal resolution with AI agents, policy intelligence, and Dynamics 365
1 out of 39
Appeal Intake & Classification Agent
Quisitive
+3
Applicable to:
Customer Service
Customer Insights
Human Resources
Quisitive’s AI-Powered Appeal Intake & Classification engagement delivers a production-ready intake foundation designed to ingest, classify, and structure payer appeal requests
2 out of 39
Intelligent Migration Advisor for Microsoft Dynamics 365
EY Global
+3
Applicable to:
Sales
Customer Service
Customer Insights
Accelerate your CRM journey
3 out of 39
Customer Self-Service Revolution
Columbus Global US
+3
Applicable to:
Customer Service
Power Virtual Agents
Power Pages
Empower customers to solve problems on their own terms, 24/7, through intelligent self-service experiences that deflect 30-40% of service volume while improving customer satisfaction and dramatically
4 out of 39
Digital Contact Center & Autonomous Agents on Microsoft – Discovery Assessment by Cluster Reply
Reply
+1
Applicable to:
Customer Service
Guided assessment to evaluate current operations, identify gaps, and accelerate your AI-powered contact center on Microsoft
5 out of 39
Dynamics 365 Contact Centre as a Service End User Training
Fusion5 Limited
+1
Applicable to:
Customer Service
We provide targeted training for your people who will be using the Microsoft contact centre, e.g. Customer Service Agents and Managers. This helps ensure adoption, supporting ROI.
6 out of 39
HCLTech FOCUS Analytics Suite for Dynamics 365 Contact Centre
HCL America Inc_HCLT
+3
Applicable to:
Customer Service
Customer Insights
Power BI apps
There are four levels to CCaaS Reporting. MCS Analytics, Dynamics 365 OC Historical Dashboard, FOCUS Lite by HCLTech, and FOCUS by HCLTech. Each level is designed to meet customer's reporting need.
7 out of 39
Dynamics 365 Customer Service Accelerator
TrellisPoint LLC
+1
Applicable to:
Customer Service
Fixed-fee Dynamics 365 Customer Service deployment with Microsoft 365 Copilot Service activated.
8 out of 39
Adopción de Agentes de IA en Dynamics 365
ENCAMINA S.L.
+3
Applicable to:
Sales
Customer Service
Power Virtual Agents
Servicio de adopción para activar y escalar agentes de IA en Dynamics 365 con Microsoft Copilot, orientado a mejorar la productividad y la eficiencia en los procesos de negocio.
9 out of 39
Microsoft Dynamics 365 Contact Center as a Service: ProofofConcept
Campana & Schott GmbH
+1
Applicable to:
Customer Service
Pilot project to introduce Microsoft Dynamics 365 Contact Center as a Service – an AI-driven, integrated contact center for outstanding customer service and measurable efficiency.
10 out of 39
Dynamics 365 Healthcare Implementation Services
PNP Solutions T/as ECLEVA
+3
Applicable to:
Customer Service
Field Service
Power Apps
Implement Dynamics 365 healthcare solutions for providers and payors with patient engagement, care workflows, service automation, reporting, and secure data integration.
11 out of 39
Dynamics 365 Copilot Implementation for Sales & Customer
PNP Solutions T/as ECLEVA
+3
Applicable to:
Sales
Customer Service
Power Automate
Enable Microsoft Copilot for Dynamics 365 Sales and Customer Service to improve seller and agent productivity with AI-powered summaries, email drafting, case insights, meeting preparation, and guided
12 out of 39
Copilot Studio AI Agent for Dynamics 365 Customer Service
PNP Solutions T/as ECLEVA
+3
Applicable to:
Customer Service
Power Automate
Power Virtual Agents
Deploy a Copilot Studio AI agent for Dynamics 365 Customer Service to automate routine support, answer questions using trusted knowledge, create cases, and hand off complex issues to service represent
13 out of 39
Dynamics 365 Contact Center & Omnichannel Implementation
PNP Solutions T/as ECLEVA
+3
Applicable to:
Customer Service
Power Automate
Power Virtual Agents
Implement Dynamics 365 Contact Center and omnichannel service capabilities to connect customers across chat, voice, SMS, social, and digital channels with unified routing, agent productivity tools, Co
14 out of 39
Dynamics 365 Contact Center Optimization 2-Week Workshop
JourneyTeam
+3
Applicable to:
Sales
Customer Service
Field Service
JourneyTeam’s tailored AI-Driven Contact Center Optimization Workshop provides everything you need to elevate your service operations using Microsoft Dynamics 365 Contact Center.
15 out of 39
Dynamics 365 Speech Analytics & Call Quality Control Add-on
Awara IT Kazakhstan LLP
+3
Applicable to:
Sales
Customer Service
Power BI apps
AI powered call transcription and quality scoring for Dynamics 365 with custom scorecards and compliance control.
16 out of 39
Microsoft Dynamics 365 Contact Center – 3 Day Rapid Assessment by YASH Technologies
YASH Technologies
+1
Applicable to:
Customer Service
Modernize your customer engagement with a fast, structured assessment designed to help enterprises move from fragmented systems to a unified, AI powered Dynamics 365 Contact Center
17 out of 39
Dynamics 365 CRM Implementation
PNP Solutions T/as ECLEVA
+3
Applicable to:
Sales
Customer Service
Power Apps
Complimentary consultation to evaluate Dynamics 365 CRM processes, customer data, automation opportunities, Copilot use cases, and AI readiness.
18 out of 39
CRM Migration to Dynamics 365 from Salesforce / Zoho / HubSpot / Legacy CRM
PNP Solutions T/as ECLEVA
+3
Applicable to:
Sales
Customer Service
Power Apps
Professional assessment to plan CRM migration from Salesforce, Zoho, HubSpot, or legacy CRM systems to Microsoft Dynamics 365.
19 out of 39
Customer Service 4-Week Implementation
LLP CRM, s.r.o.
+3
Applicable to:
Sales
Customer Service
Power Pages
Get Dynamics 365 Customer Service live in 4 weeks: cases, SLAs, queues, knowledge base and Copilot—configured, tested and adopted by your team. Fixed-scope delivery by LLP CRM.
20 out of 39
Omnichannel Command Center
Columbus Global US
+3
Applicable to:
Customer Service
Customer Voice
Power Virtual Agents
Omnichannel Command Center unifies voice, chat, SMS, social, and email into a single intelligent service experience on Microsoft Dynamics 365 Customer Service.
21 out of 39
Connected Service Transformation
Columbus Global US
+3
Applicable to:
Customer Service
Field Service
Mixed Reality
Columbus Connected Service Transformation is a 40-week professional services engagement that turns your equipment into connected assets that predict problems before they occur.
22 out of 39
Service Revenue Accelerator
Columbus Global US
+3
Applicable to:
Customer Service
Customer Insights
Power Pages
Service Revenue Accelerator transforms service from a cost center into your most profitable growth engine on Microsoft Dynamics 365 Sales, Customer Service, and Field Service.
23 out of 39
Service Excellence Foundation
Columbus Global US
+3
Applicable to:
Customer Service
Field Service
Power Virtual Agents
Service Excellence Foundation unifies fragmented ticketing systems into Microsoft Dynamics 365 Customer Service, giving mid-market organizations enterprise-grade service capabilities.
24 out of 39
Dynamics 365 Cust Serv: 1-Wk Implementation
The Help Desk San Francisco Bay Area LLC
+1
Applicable to:
Customer Service
Dynamics 365 Customer Service implementation service.
25 out of 39
Dynamics 365 Setup and Demo: 1-Wk Proof of Concept
Andosi
+3
Applicable to:
Sales
Customer Service
Field Service
Interested in implementing Dynamics 365 but want to know it will work for your business and matches your vision? A proof of concept ensures the solution will meet and exceed your needs.
26 out of 39
Dynamics 365 CE Accelerator: 7-Day Implementation
Biz Aid
+2
Applicable to:
Sales
Customer Service
A one-of-a-kind accelerator for Microsoft Dynamics 365 Customer Engagement implementations that enables you to quickly implement Sales and Service modules, designed specifically for easy work.
27 out of 39
CRM For Distribution 6 Week Implementation
Beringer Technology Group
+3
Applicable to:
Sales
Customer Service
Field Service
Today’s distributors need to increase sales productivity, reduce sales cycles, lessen costs, decrease response times, improve customer service and measure all activities in a single platform.
28 out of 39
Dynamics 365 Online Migration: 2-Hr Assessment
Cobalt
+2
Applicable to:
Sales
Customer Service
An assessment to determine the best path for your organization to Dynamics 365 from the company that created Migration Dynamics.
29 out of 39
Positive City: 10-Wk Implementation -
Inetum (HO)
+1
Applicable to:
Customer Service
Une solution complète destinée aus administrations publiques (collectivités, régions, ...) pour un meilleur service aux citoyens.
30 out of 39
CRM: 1-Wk Assessment
Velosio
+1
Applicable to:
Customer Service
In just one week, the Velosio CRM Assessment identifies challenges and roadblocks with your existing CRM no matter what solution you are using.
31 out of 39
Dynamics 365 Success Plan: 1-Day Workshop
Altruas
+3
Applicable to:
Sales
Customer Service
Field Service
A workshop using the proven Altruas Implementation Methodology to help you understand what is needed for a successful CRM implementation.
32 out of 39
Customer Service: 3-Week Proof of Concept
Rand Group, LLC
+1
Applicable to:
Customer Service
3-week pilot using the Microsoft Catalyst methodology to help visualize how Dynamics 365 can help transform your customer service operations
33 out of 39
Customer Service Support & Remediation: 4-Wk Assessment
Rand Group, LLC
+1
Applicable to:
Customer Service
Rand Group's Customer Service Support and Remediation offering gives you a single point of contact for all Dynamics 365 Customer Service support services.
34 out of 39
Customer Service Support & Enhancement: 8-Wk Assessment
Rand Group, LLC
+1
Applicable to:
Customer Service
Rand Group's Dynamics 365 Customer Service Support and Enhancement offering goes beyond break-fix, allowing you to unlock the full potential of your system.
35 out of 39
MazarsNow! Contact Center 8Wk Rapid Implementation
Mazars USA
+2
Applicable to:
Customer Service
Customer Voice
Rapid Implementation of Dynamics 365 Customer Service
36 out of 39
Dynamics 365 Customer Service: 2-Hour Briefing
Altriva Solutions
+1
Applicable to:
Customer Service
Find out if Dynamics 365 Customer Service is right for your organization.
37 out of 39
On-Prem Dynamics to Dynamics 365: 1-Day Assessment
Altriva Solutions
+3
Applicable to:
Sales
Customer Service
Field Service
Receive an expert assessment of what it will take for your organization to migrate from an on-premises Dynamics CRM to Dynamics 365.
38 out of 39
Dynamics Improvement Program: 3-mo Implementation
Catapult Systems, LLC
+3
Applicable to:
Sales
Customer Service
Field Service
Catapult experts analyze your specific business situation and provide strategic guidance to optimize and enhance your Dynamics and business applications.
39 out of 39
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