Tickets

Tickets is a simple, user-friendly canvas application that enables internal users to create, track, and manage support cases. It serves as a frontend to follow-up systems such as Dynamics 365 Customer Service or Service Desk, allowing users to monitor case status, add activities, edit request details, and attach files.

Key benefits

• A single central app for submitting incidents, requests, suggestions, and questions.

• Instant access to the application directly through Microsoft Teams in the relevant team.

• The application allows internal users to submit cases and track their progress.

• Serves as a user-friendly frontend for follow-up systems providing support, such as Dynamics 365 Customer Service or Service Desk.