Eplex AI

Culturally Calibrated AI for International School Admissions

Admissions trust is shaped in specific moments: the first reply, the discovery call, the campus tour, the follow-up. Working inside Outlook, Eplex prepares international school admissions teams for each of these, drawing from your school's information, your school's voice, and our cultural libraries to help every family feel understood.

AI helps your team write faster. Eplex helps each family feel understood in the moments that count.

Subscription Required: Your school must have an active Eplex subscription to use this add-in. Visit eplex.ai for details.

Six Powerful Features

DRAFT - Generate culturally-appropriate email replies in seconds. Eplex analyses the enquiry, identifies the family's cultural context (Thai, Chinese, Japanese, Korean, International, or Agent), and produces a draft inserted directly into your Outlook reply.

COACH - Get instant feedback on your draft's cultural appropriateness before you send.

CALL - Prepare structured talking points for phone conversations with prospective families, adapted to their cultural communication preferences.

MESSAGE - Convert email drafts to WhatsApp, LINE, WeChat, KakaoTalk, or SMS format for informal channels.

TOUR - Generate campus tour preparation briefs as downloadable Word documents (.docx), covering family background, cultural considerations, and talking points.

TRANSLATE - Convert your English drafts to Thai, Chinese, Japanese, or Korean while preserving cultural nuance.

Cultural Profiles

- Thai: Warm professionalism respecting kreng jai

- Chinese: Evidence-focused, outcomes-oriented

- Japanese: Formal, precise, soft language

- Korean: Structured, data-rich

- International: Neutral professional English

- Agent: B2B partnership tone for education agents

Built for Admissions Teams

- Tracks 7 admission stages from New Lead to Enrolment

- School-scoped data isolation

- Role-based access: Super Admin, Admin, Officer

- 30-day automatic data retention policy

- All drafts require human review before sending

How It Works

1. Open an enquiry email in Outlook

2. Click the Eplex AI button in the ribbon

3. Select the cultural profile and admission stage

4. Choose your feature: Draft, Coach, Call, Message, Tour, or Translate

5. Review, edit, and send

Security and Privacy

- Runs on Google Cloud Platform (Vertex AI / Gemini)

- Microsoft Entra ID authentication (organisational accounts only)

- No user data used for AI model training

- Email content processed transiently, not stored

- Human review required before any communication is sent

Support: support@eplex.ai | https://support.eplex.ai