Slack & Microsoft Copilot: AI-Powered Chat Integration for Business Productivity

Introduction

Organizations need a faster, simpler way to interact with Microsoft Copilot Studio without switching platforms. Acuvate’s connector creates a reliable two-way bridge between Slack and Microsoft Copilot Studio (MCS), allowing users to converse with Copilot agents, access enterprise data, and perform actions through natural conversation all within Slack.

The integration enhances productivity, ensures consistent bot responses, and enforces governance through secure authentication, adaptive rendering, and contextual knowledge access from systems such as SharePoint and ServiceNow.

Key Capabilities

• Two-Way Communication: Routes messages between Slack and Copilot Studio for consistent, low-latency responses.
• Seamless Authentication: Supports Microsoft Entra ID, Okta, and other identity providers with secure credential management via Azure Key Vault.
• Adaptive Response Rendering: Converts Copilot Studio adaptive cards into Slack Block Kit, preserving interactivity.
• Permission-Aware Insights: Delivers contextually relevant, permission-based responses from enterprise knowledge sources.
• Rapid Deployment: Packaged deployment scripts enable quick setup with minimal configuration.
• Multilingual Support: Fully aligned with Copilot Studio’s orchestration for global teams.
• Scalable & Secure: Horizontally scalable to multiple workspaces with end-to-end encryption between Slack and Copilot Studio APIs.

Business Impact

The connector enhances operational efficiency and collaboration by:

• Allowing users to access Copilot agents directly in Slack.
• Delivering reliable, enterprise-grade responses and automation at scale.
• Reducing deployment effort while maintaining compliance and data security.
• Empowering global teams with multilingual and permission-aware access.
• Driving measurable gains up to 3–10x productivity improvement and 60% reduction in support costs through automation and conversational AI.

Why Choose Acuvate

• Specialized Expertise: 19+ years of global experience in AI, Data, and Cloud modernization.
• Microsoft Partnership: Deep alignment with Microsoft 365, Azure, and Power Platform ecosystems.
• Enterprise Proven: Trusted by over 200 enterprises, including several Fortune 500 companies.
• Comprehensive Enablement: From connector setup to conversational topic design, Acuvate delivers end-to-end implementation and governance.

Who Is This For?

Ideal for organizations that want to:

• Enable Microsoft Copilot Studio interactions directly in Slack.
• Deliver secure, chat-based assistance and automation at scale.
• Surface SharePoint knowledge through conversational AI.
• Improve collaboration while maintaining governance and compliance.

Acuvate ensures this Microsoft Copilot Studio and Slack integration delivers immediate operational value through secure authentication, adaptive response handling, and consistent conversational experiences while establishing a scalable foundation for future service automation.

How Acuvate’s Professional Services Support Your Azure Journey

We connect and secure the REST integration with Slack, configure a Microsoft Copilot Studio connector, and design topics for conversational intents (queries, status checks) and response transformations (adaptive cards to Slack Block Kit), delivering a seamless interface backed by Azure services and governed processes for rapid, measurable impact. Our delivery also helps customers implement or extend Dynamics 365 Customer Voice usage by aligning captured feedback and insights with service operations.

Get in Touch

Contact Acuvate to explore how connecting Copilot Studio with Slack can elevate your collaboration and automation experience.