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Celestial's 4 week Azure AI Customer Service solution deploys intelligent virtual agents to handle customer inquiries 24/7, reduces response times, improves customer satisfaction while lowering costs
Celestial Systems offers Azure AI-Powered Customer Service Transformation in 4 weeks by deploying intelligent virtual agents and enhancing customer experience with Azure OpenAI.
Celestial's 4-week Azure AI Customer Service solution deploys intelligent virtual agents using Azure OpenAI and Azure Bot Service to handle customer inquiries 24/7. The solution integrates seamlessly with existing systems, reduces response times by 70%, and improves customer satisfaction while lowering operational costs.
WHAT MAKES THIS DIFFERENT: • Omnichannel Deployment: Web, mobile, Teams, and phone integration • Context-Aware AI: Understands customer intent and history • Seamless Handoff: Smart escalation to human agents when needed • Continuous Learning: AI improves from every interaction
---ENGAGEMENT STRUCTURE---
WEEK 1: DISCOVERY & DESIGN • Analyze current customer service workflows and pain points • Review common inquiries and knowledge base content • Define virtual agent scope and capabilities • Design conversation flows and escalation logic • Plan integration with CRM and ticketing systems
Deliverables: Current state analysis, Virtual agent design, Conversation flow diagrams
WEEK 2-3: BUILD & DEPLOY • Build Azure OpenAI-powered virtual agent • Integrate with Azure Bot Service for multi-channel deployment • Connect to knowledge bases and CRM systems • Implement sentiment analysis and intent recognition • Configure agent handoff workflows • Deploy to test environments
Deliverables: Functional virtual agent, Channel integrations, Testing environment
WEEK 4: TESTING & LAUNCH • Conduct user acceptance testing • Refine responses based on feedback • Set up analytics and monitoring dashboards • Train support team on agent management • Production deployment and launch
Deliverables: Production virtual agent, Analytics dashboards, Training materials, Support runbook
---KEY FEATURES---
CONVERSATIONAL AI • Natural language understanding with Azure OpenAI • Multi-language support for global customers • Context retention across conversations • Personalized responses based on customer data
OMNICHANNEL DEPLOYMENT • Website chat widget • Microsoft Teams integration • Mobile app support • Voice/phone channel (Azure Communication Services)
INTELLIGENT ROUTING • Intent recognition and classification • Sentiment analysis for priority escalation • Smart handoff to human agents with context • Workload distribution optimization
KNOWLEDGE MANAGEMENT • Integration with existing knowledge bases • Azure Cognitive Search for information retrieval • Automatic content suggestion for agents • Continuous knowledge base updates
ANALYTICS & INSIGHTS • Real-time performance dashboards • Customer sentiment tracking • Conversation analytics and trending topics • Agent performance metrics
---BUSINESS OUTCOMES---
• 70% reduction in average response time • 40% decrease in support costs • 24/7 customer support availability • 50% improvement in first-contact resolution • 30% increase in customer satisfaction scores • Scalable support during peak periods
---AZURE SERVICES USED---
Azure OpenAI Service, Azure Bot Service, Azure Cognitive Services (Language Understanding, Speech), Azure Cognitive Search, Azure Communication Services, Azure Monitor, Power BI