Database Support Services

Node4’s Database Support Services give you flexible access to experienced database specialists and enterprise tooling, helping keep your critical data environments healthy, available and optimised without the cost and operational overhead of maintaining every capability in-house. We support SQL Server, Oracle, MySQL, Couchbase and Azure SQL across on-premises, private cloud and public cloud environments. Our structured onboarding process establishes a clear operational baseline, identifies priority remediation actions and ensures that the right support and monitoring arrangements are in place from the outset. Choose the level of support that fits each workload: • Maintained: Reactive DBA support, incident handling, request fulfilment and backup and recovery guidance for environments where the customer retains day-to-day operational ownership. • Monitored: All Maintained capabilities, with proactive database availability, performance and backup monitoring, automated alerting and specialist investigation. • Managed: All Monitored capabilities, with greater operational ownership, proactive performance management, backup remediation, patch management and regular health reporting. The three levels can be applied across a mixed estate, allowing critical production databases to receive Managed support while development, legacy or lower-criticality systems use Monitored or Maintained coverage. What’s included: • Environment onboarding and system health-check • Incident and event management • Database request fulfilment • Availability, capacity and performance monitoring • Performance troubleshooting and tuning • Backup monitoring and management • Patch and version management • Database security and access administration • High-availability and disaster-recovery support • Monthly database health reporting • Access to separately scoped database modernisation and consulting services Specific features, support hours and service levels are agreed according to the selected support level and the customer environment. Benefits include: • Improved availability and application performance • Reduced operational risk and reliance on individual specialists • Access to multi-vendor database expertise • Support aligned to workload criticality and internal capability • Greater visibility of database health, capacity and performance • A practical route from reactive support to proactive database management and modernisation Pricing varies according to the database technology, estate size, complexity, criticality and selected support level.