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GenAI Customer Support Agent
oleh TRUST IQ PTE. LTD
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GenAI powered customer support agent to handle customer queries and provide 24/7 support
Trusting Social has been building AI Products and Solutions for BFSI for more than a decade. Our AGI Agent foundry provides AGI/Gen AI powered virtual workers/Agents for customer facing functions of an enterprise business.
Our Gen AI Chat Agent Alice helps in
- Streamlining customer experience with rapid, high-volume inquiry handling
- Standing out with customized, proactive responses for each customer
- Auto-digesting vast knowledge bases, ensuring comprehensive answers
- Boosting human agents' efficiency with a smart co-pilot for top-notch service
We at TrustIQ has been able to solve 4 major problems of Gen AI Solutions
- Hallucinations - 0% hallucination using proprietary algorithms on top of LLMs
- Speed - Sub 20 second for Chat and sub 1 second for Voice
- Cost - Cost optimization by Caching and other proprietary algorithms
- Data Exposure - Clients' data stays at rest and does not leave their ecosystems
Banks and Financial Institutions can leverage:
- Alice to help turbocharge customer facing functions by enabling adaptive and personalized conversations round the clock
- Alice to enable Customer Experience and Customer Service managers boost their customer metrics and provide elevated customer experiences
Customer Service and Support now no longer need to worry about:
- High wait time on traditional customer support channels - Alice enables zero wait, instant responses
- Lower service satisfaction due to lack of comprehensive product and support knowledge at human agent side - Alice solves this by remembering historical customer context and endures comprehensive knowledge base
- Missed Volumes - Alice provides a fast to scale solution with optimized cost
Sekilas pandang
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