Adoption Acceleration Program for Microsoft 365 Copilot

We do not propose a traditional training engagement, because training alone rarely results in measurable business outcomes. During this 10-week program selected users learn Microsoft 365 Copilot in the context of their daily work, while we jointly identify and evaluate the business processes where AI can create the highest business value. The program provides a guided approach for the AI Transformation Office, Business analysts, back-office department managers, early adopters and champions.

Agenda Phase 1. AI Awareness and Readiness (1-2 weeks) Business workshops that cover: AI trends in the industry, how AI is different from classic automation, Microsoft AI vision, Copilot vs Agent, basics of context engineering, what is Microsoft 365 Copilot, and a capabilities showcase for personal productivity (Copilot in Excel, Word, Teams, PowerPoint, Copilot Chat, Search across Web and Work IQ, Research and Analytics Agents, Pages and Notebooks, Copilot Create). Technical workshops about governance, security, and Microsoft 365 Copilot administration, Customer activities: workshops participation, establishing Copilot adopters' community

Phase 2. Champion and Community Engagement (4 weeks)

• Champions deep-dive aboaut gent development on Microsoft Copilot Studio (6 days),
• Weekly office hours for program members (Q&A),
• Template for community management: weekly challenges, success sharing and opportunity identification. Candidate processes are qualified against pain points in the process (lack of visibility and fragmented information, error prone and high risk of error, delays and bottlenecks, excessive manual work, handoffs, duplicate work) and against AI automation feasibility Customer activities: deep-dive training participation, Microsoft 365 Copilot usage monitoring, community facilitation, identifying departments and champions for pilot assessment, collecting feedback in a formal process overview - inputs and outputs, pain points and business need, actors and stakeholders, frequency, current state tools and systems.

Phase 3. Agent Pilots (4 weeks) Deep-dive workshops for Agent opportunity assessment, Proof-of-concept design & demonstration Customer activities: workshop participation, explaining use cases and infrastructure, sharing pain points, prioritizing opportunities. Overall deliverables • AI Readiness assessment completion; • Microsoft Copilot Adoption Roadmap; • Technical training workshops (licensing, dashboards, administration, policies); • Business training workshop (AI basics, Microsoft 365 Copilot capabilities with examples); • Advanced training for selected users on Microsoft Copilot Studio; • Reference materials and training materials; • Templates for community management; • High-value AI Agent opportunity inventory for future implementation; • PoC for 1-2 top priority agent • 10 partner hours for ad-hoc technical and organizational questions.

Expected Outcome At the end of the program, customers will have trained and engaged AI Champions, real adoption data from their employees, a prioritized portfolio of AI opportunities, a business case, pilot and assessment for the top 1-2 agent automation initiative, with a roadmap for scaling AI in the organization further.