LG CNS Copilot Agent Discovery Service

1. Offer summary LG CNS provides a structured, outcome‑driven Copilot Agent Discovery engagement to help customers identify and prioritize Microsoft Copilot adoption scenarios, build a practical roadmap, and define executable action plans aligned to business value. The engagement culminates in a curated short‑list of high‑impact use cases, a phased roadmap, and agreed next‑step actions for near‑term execution. [Copilot_Ag...rvice_v1.0 | PowerPoint]
2. Offer type and testability

Listing type: Consulting Services (non‑software deliverable). No app install / no test account required: This is a professional services engagement delivered on the customer’s Microsoft 365 tenant; there is no installable code for certification to execute. Verification scope for certification team: Validate that the listing accurately describes the service scope and outcomes; confirm contact details and the customer‑facing collateral.

3. Delivery model & duration

Engagement duration: Approximately 6–8 weeks depending on customer scope and stakeholder availability. Delivery phases:

Discovery – capture current environment, pain points, and adoption background via stakeholder interviews. Analyze – review Copilot best practices and internal workloads; derive a long‑list of candidate use cases. Evaluate – assess feasibility/impact; prioritize and produce a short‑list. Define – build the Copilot roadmap, detailed action plans, and secure execution agreements for near‑term tasks.

4. Key deliverables

Documented pain points & needs analysis (interview synthesis). Long‑list of Copilot/Agent use‑case candidates and evaluation criteria. Prioritized short‑list with feasibility & impact rationale. Copilot adoption roadmap aligned to business priorities. Detailed action plans for short‑ and mid‑term execution, including governance considerations.

5. Prerequisites (customer)

An active Microsoft 365 tenant with appropriate identities and data sources relevant to discovery activities. Designated stakeholders for interviews/workshops (business and IT). If hands‑on pilots are requested, customer licenses for Microsoft 365 Copilot and required admin approvals (e.g., Entra ID) should be available.

6. Data privacy & security

The engagement is advisory/consulting; LG CNS does not deploy code or collect production credentials. All reviews and hands‑on exploration occur in the customer’s tenant; no customer content is exported to LG CNS systems unless explicitly approved by the customer and covered by NDA. Governance and data‑protection topics are addressed as part of the roadmap/action‑plan work products.

7. Scope boundaries

This listing does not include custom software delivery, product resale, or managed services. Implementation of roadmap items (e.g., building Copilot Studio agents or integrations) can be scoped under a follow‑on Statement of Work.

8. Customer outcomes (what reviewers should expect)

A clear, prioritized plan to realize business value from Copilot/Agent scenarios, with measurable outcomes and agreed next steps. A validated set of scenarios spanning industry and enterprise value chains where LG CNS has AX (AI transformation) experience across sectors (electronics, manufacturing, telecom/services, chemicals/batteries, finance/public, and industry‑common platform/governance). [Copilot_Ag...rvice_v1.0 | PowerPoint]

9. Geographic availability LG CNS engages globally and can deliver on‑site or remote depending on customer location and engagement scope. (Global operations present across Americas, EMEA, and APAC.)