Copilot Value Prototype

Overview

The Copilot Value Prototype is a 4–6-week, fixed-scope, collaborative engagement designed for organizations that want to begin using Artificial Intelligence (AI) but are unsure where to start. Rather than arriving with a predefined solution, we work with your team to identify, prioritize, and validate a single high-impact use case using Microsoft Copilot. We then create a small working prototype that demonstrates the concept from start to finish.

This engagement is for organizations using Dynamics 365 ERP and CRM solutions, or the Power Platform. Our approach guides clients through an initial ideation and piloting process, leveraging Microsoft AI technologies, to identify and demonstrate a high-impact business use case. The goal is to uncover opportunities, prove value quickly, and establish a strong future for AI adoption and scaling. The Copilot Value Prototype is a fixed fee of $10,000, available in both USD and CAD.

Engagement Objectives

• A structured creative discovery process to understand your business, processes, and opportunities for AI impact.
• Identification and prioritization of a targeted, high-value use case aligned to real business needs.
• Focus on eliminating non-value-added activities and generating actionable, intelligent insights from real process events.
• Develop a small, end-to-end working prototype that demonstrates the concept in practice.
• An assessment of potential ROI and scalability to support future expansion and broader AI adoption.

Deliverables

• A functioning Copilot prototype that demonstrates an end-to-end loop: event → insight → action → outcome.
• Clear definition of scope and expectations for the one scenario.
• Foundational documentation detailing the current business environment, identified opportunities, and a prompt library.
• An ROI model based on observed measurable improvements.
• A roadmap outlining next steps to scale the prototype safely and predictably to a live solution.

Starter Scenarios

We will help you identify the best scenario for your organization. Common starting points include:

• Finance - Invoice exception triage.
• Supply Chain / Customer Operation - Order change impact.
• Customer Service - Case escalation management.
• IT / Security - Alert triage.
• PMO – Project risk and milestone slippage.

Why This Approach?

Implementing AI isn’t just about technology; it’s about strategy, adoption, and trust. This engagement focuses on processes to help your organization operate more effectively, rather than leading with the technology. We focus on identifying and eliminating non–value-add activities, ensuring every change delivers measurable business value. The goal is to align solutions with your core processes so that technology supports the business, not the other way around.

Why Encore Business Solutions?

Encore Business Solutions is a trusted partner, serving over 800 clients across North America with ERP and CRM solutions. With deep expertise across Dynamics 365 and the full Microsoft suite, we understand how these tools connect and how to configure them for maximum impact while aligning with real business needs.

We offer the depth of knowledge needed to ensure platforms work together seamlessly, delivering value across the entire technology landscape, not just a single solution. Businesses choose Encore for honest advice, a steady hand through change, expertise across the full Microsoft suite, and support and guidance for the long run. With over 35 years in business, Encore has completed more than 2,300 Dynamics implementations.