https://store-images.s-microsoft.com/image/apps.56831.55291882-1dba-4c66-8930-f57c1a445bb8.15e07785-f261-4f67-a683-a38c68f900ea.c730ff0b-4174-42cb-818f-8bc71d5e8e7d

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Transform customer conversations into actionable insights with Yameo Insight Bridge.

Unlock Hidden Revenue in Every Customer Conversation

Every day, European call centers handle 2.3 million conversations that remain unanalyzed, allowing €847,000 in potential revenue to slip away and 156 customer escalations that could have been prevented. Yameo Insight Bridge** transforms this challenge into opportunity.

What is Yameo Insight Bridge?

Yameo Insight Bridge is an AI-powered call center analytics platform that integrates seamlessly with Azure infrastructure to deliver real-time, actionable insights from 100% of your customer interactions. Unlike basic sentiment analysis tools, Yameo provides comprehensive conversation intelligence that drives measurable business outcomes.

The Problem We Solve

Current State of Call Centers:

80% of valuable call data remains unused and unanalyzed
15% annual revenue loss due to lack of early escalation detection
Weeks for manual analysis while business decisions need real-time action
Only 20% of calls analyzed, leading to minimal insights

After Implementing Yameo Insight Bridge:

✅ 100% of conversations analyzed automatically

✅ 2 minutes to actionable insights after call completion

✅ 23% increase in customer retention

✅ 60-68% cost reduction per customer interaction

✅ Motivated teams with data-driven coaching

Core Capabilities

Automatic Transcription & Diarization

100+ language support (English, Spanish, German, French, Polish, Dutch + 95 more)
Speaker diarization - Automatic separation of agent and customer in mono recordings
Real-time processing - Transcription within seconds of call completion

2-Minute AI Analysis

Complete insights delivered within 2 minutes after each call ends:

Sentiment analysis beyond basic positive/negative/neutral
Intent recognition - Understand customer goals and motivations
Topic modeling - Automatic categorization by subject matter
Emotion analysis - Detect frustration, satisfaction, urgency
Compliance checking - Verify script adherence and regulatory requirements

Predictive Analytics (20+ Advanced Metrics)

Escalation prediction - Identify dissatisfied customers before they take legal action
Churn risk detection - Proactively catch at-risk customers
Fraud detection - Flag suspicious patterns during initial calls
Upsell/cross-sell opportunities - Identify perfect moments for offers
Script adherence monitoring - Ensure quality standards

Enterprise Integration

CRM connectivity: Salesforce, HubSpot, Microsoft Dynamics 365, Zoho
Business context enrichment: Customer LTV, contract length, payment status, service history
REST API & Webhooks available
SDK support: Python, Node.js
Real-time data synchronization

Power BI Dashboards & Analytics

50+ ready-to-use widgets
10+ industry-specific templates (Insurance, Telecom, E-commerce, Utilities, Healthcare)
2-day customization to your company's specific needs
Self-service analytics - Create custom reports without IT support
Mobile-ready - Access from any device
24/7 data updates

Built on Microsoft Azure

Azure AI Services Integration: Leverages Azure OpenAI Service, Azure Cognitive Services, and Azure Speech Services
Power BI Native Integration: Pre-built dashboards and templates for immediate visualization
Azure Security & Compliance: SOC 2 Type II, GDPR, ISO 27001, HIPAA-ready deployments
Flexible Deployment: Available as SaaS or Azure Managed Application in your subscription

At a glance

https://store-images.s-microsoft.com/image/apps.19139.55291882-1dba-4c66-8930-f57c1a445bb8.3a2fdfe6-ea7d-4bf5-80e7-4a31f3c5d71a.a44be0fa-971a-486d-85f4-7ed14628b52c

https://store-images.s-microsoft.com/image/apps.56345.55291882-1dba-4c66-8930-f57c1a445bb8.3a2fdfe6-ea7d-4bf5-80e7-4a31f3c5d71a.b0c9dfd7-4d70-4280-abb6-552bd22f1b8a

Yameo Insight Bridge

by Yameo