osTicket
by pcloudhosting
Version 1.18.3 + Free Support on Ubuntu 26.04
osTicket is a secure, open-source helpdesk and ticketing system designed to manage customer support, IT service desks, and internal issue tracking. Pcloudhosting provides a pre-configured, production-ready osTicket image on AZURE Virtual Machines, enabling rapid deployment without manual setup of the application stack.
Features of osTicket Helpdesk:
- Web-based agent and customer support portals.
- Email-based ticket creation, alerts, and notifications.
- Role-based access control and permission management.
- SLA management, ticket prioritization, and escalation rules.
- Custom fields, workflows, and ticket filters.
- Knowledge base for self-service support.
- Reporting and dashboard analytics for performance tracking.
Usage Instructions
$sudo su
To access osTicket UI: < http://Your_ServerIP/osticket/setup/
To get Database details run this command in your VM: $cat /var/www/credentials.txt
Disclaimer: osTicket is an open-source software distributed under the GNU General Public License (GPL).This image is a repackaged open-source product provided by Pcloudhosting with pre-configured componentsfor ease of deployment on AZURE VirtualMachines. Additional charges may apply for maintenance andsupport services. Users are responsible for managing, securing, and maintaining the application withintheir AZURE environment.