Genpact Orchestration AI Suite

Genpact Orchestration AI Suite is an AI-first, Azure-based business process management solution designed to automate workflows, enhance operational agility, and support smarter decision-making. Built to address the complexities of modern enterprise operations, the suite leverages advanced AI capabilities to deliver unified, touchless productivity across systems.

This solution enables organizations to:

- Automate workflows with intelligent orchestration tools.

- Boost productivity through AI-led case management and system engagement.

- Minimize errors and improve accuracy with data-driven insights.

- Enhance customer experience by streamlining operations and reducing response times.

- Drive agility with seamless integration into Microsoft Azure and other core enterprise systems.

Key capabilities include:

- Unified AI architecture: A single-pane-of-glass view for managing all workflows.

- Touchless processing: AI-led automation that reduces manual intervention and accelerates throughput.

- Seamless integration: One-click access to Microsoft Azure and other platforms, enabling strategic partnerships and improved ROI.

- Smarter case management: Intuitive tools for dynamic case handling and lifecycle tracking.

- Responsible AI: Built on Genpact’s responsible AI framework, ensuring ethical and effective AI deployment.

Organizations using Genpact Orchestration AI Suite have reported:

- Up to 45% efficiency gains through AI-led workflows.

- Up to 94% customer retention via seamless integrations.

- Up to 30% YoY revenue growth through improved workforce enablement.

This suite is ideal for enterprises seeking to modernize their operations, reduce costs, and unlock new levels of performance through intelligent automation.