Secure Managed IT Services is an all-in-one, Microsoft-native managed IT and security service built for small and mid-sized businesses that need enterprise-grade protection without enterprise-sized teams or budgets. We take full ownership of your day-to-day IT — from helpdesk and endpoint management to identity, email, and cloud security — using the Microsoft security stack. We deploy and manage Microsoft’s core security stack within 30 days at zero upfront cost and one predictable monthly subscription. This includes Microsoft security & tenant hardening, Microsoft Intune, Microsoft Defender for Endpoint, and Microsoft Sentinel.
Delivered by certified Microsoft engineers and backed by our Consulting with a Conscience™ philosophy, the service combines proactive monitoring, rapid incident response, user support, and continuous security hardening into one predictable monthly investment. The result: a fully managed, secure-by-design IT environment that keeps your team productive, your data protected, and your leadership focused on the business — not on chasing tickets or patching gaps.
This offer is built for small and mid-sized businesses (typically 25–300 users) that rely on Microsoft 365 and need a trusted partner to run and secure their IT environment end-to-end. Ideal users include:
• SMB business owners, CEOs, and COOs who want peace of mind that IT and security are handled without hiring an internal team.
• IT managers and lean IT teams looking to offload day-to-day support, monitoring, and Microsoft 365 administration so they can focus on strategic initiatives.
• CFOs and finance leaders seeking predictable IT spend, reduced cyber-insurance risk, and maximum ROI from existing Microsoft licensing.
• Compliance-conscious organizations in regulated sectors (healthcare, legal, accounting, real estate, manufacturing) that need documented security controls and audit readiness.
• Growing companies scaling headcount, onboarding/offboarding frequently, or expanding across multiple locations who need consistent IT governance.
SMBs are being asked to defend against the same threats as the Fortune 500 — with a fraction of the resources. This service directly addresses:
• Rising cyber risk without in-house expertise: phishing, ransomware, and identity-based attacks are escalating, but most SMBs can't afford (or find) dedicated security talent.
• Underutilized Microsoft investments: businesses are paying for Microsoft 365 Business Premium but only using a fraction of the built-in security and management capabilities.
• Fragmented vendors and tool sprawl: juggling separate providers for helpdesk, endpoint management, email security, and backup creates gaps, finger-pointing, and surprise costs.
• Slow, reactive IT support: long ticket resolution times frustrate employees and drain productivity; SMBs need responsive, proactive support, not break-fix.
Delivery Plan | Support Model
· Support
services will be provided between the hours of 9.00 am to 9.00 pm, Monday to
Friday EST/EDT (not including Provincial statutory holidays) unless there is a
high-severity outage or maintenance work to complete.
· Support
model includes a remote ‘Analyst(s)’ to handle any questions, concerns and
hands on troubleshooting
· Outage, in
which case CrucialLogics will continue working on the outage until service is
restored.
· After hours
support that falls outside the scope of this engagement may be provided with
advance notice and will be billed at below rates to Client in addition to the
Monthly Recurring Charges.
· After hours
contact information will be provided to designated individuals and is not to be
shared with the general userbase. The use of after-hours phone number for
non-critical/non-High Severity incidents may result in additional charges per
hour with a minimum 2 hours.
· Support is
provided via a CrucialLogics ticketing system and/or via email or phone call.
· Any
technical Change request that requires more than 2 hours of effort will be
considered a Project Change Request which may result into additional cost.
