SharePoint Managed Services

Our specialists manage the day-to-day administration of SharePoint Online, providing platform monitoring, data governance, change management, reporting and expert support to improve collaboration while protecting organisational data.

Service Scope

• Service onboarding, tenant discovery, health assessment and platform configuration.
• Implementation and management of baseline data governance, including Microsoft Purview Data Loss Prevention (DLP) and sensitivity labels.
• 24x7 monitoring of SharePoint Online health, performance, storage, permissions and security events.
• Incident management for SharePoint Online issues, including sync, file access, permissions and standard functionality.
• Request fulfilment for SharePoint administration activities.
• Change management for site creation, permissions, libraries, lists, metadata, retention labels, sensitivity labels and DLP policies.
• Escalation to Microsoft for platform issues requiring vendor support.
• Monthly, quarterly and annual reporting covering storage, usage, permissions, external sharing, capacity and platform health.
• Regular service reviews, technical advisory services and access to Cloud Direct's knowledge portal.

This managed service provides ongoing administration of Microsoft SharePoint Online as part of a Microsoft 365 and Microsoft Azure environment. Cloud Direct manages governance, monitoring, security, reporting and platform administration while leveraging Microsoft Entra ID, Microsoft Purview, Microsoft Defender for Cloud Apps and Microsoft 365 services to improve collaboration, protect organisational data and maintain compliance.

Key Benefits

• Improved governance across SharePoint Online.
• Enhanced protection of organisational data.
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• Proactive monitoring and rapid issue resolution.
• Better visibility into storage, permissions and platform health.
• Expert guidance for platform optimisation and future growth.
• Reduced operational effort through managed administration.

Outcomes

• Secure and well-governed SharePoint Online environment.
• Improved collaboration with controlled access to information.
• Reduced operational risk through proactive monitoring and governance.
• Greater visibility into platform usage, storage and compliance.
• Continuous optimisation backed by Microsoft-certified specialists.