CSP Plus Enhanced

The CSP Plus Enhanced is a managed service tier within CSP Plus service that provides expanded operational support and proactive optimisation for organisations running workloads on Microsoft Azure. optimisation reviews. This managed service builds on core support capabilities by introducing 24×7 platform support, proactive health assessments, and scheduled optimisation reviews. Customers gain access to Cloud Direct’s ITIL-aligned Service Desk and experienced cloud engineers who manage incidents, investigate platform issues, and provide advisory guidance across the Azure environment. Access to the Cloud Direct’s ITIL-aligned Service Desk, enhanced support channels, and the Provide™ customer portal. These capabilities help organisations manage incidents, track platform performance, review optimisation opportunities, and maintain operational visibility across their cloud environments. Cloud Direct also manages escalations to Microsoft when required, ensuring issues are addressed through prioritised support channels.

What the Managed Service Includes

• 24×7 access to the ITIL-aligned Service Desk engineers
• Incident management and technical support via the Provide™ portal, email, and telephone
• Service onboarding to establish support access and operational processes
• Health assessment during onboarding across Azure tenants and subscriptions
• Assessment aligned to the five pillars of the Microsoft Well-Architected Framework: reliability, security, cost optimisation, operational excellence, and performance efficiency
• Quarterly optimisation review of Azure tenants and subscriptions against the Well-Architected Framework
• Advisory guidance on platform performance, governance, and cost management
• Escalation management and coordination with Microsoft support when required
• Dedicated account management for service relationship oversight