Constant Connect Services

Cenero Constant Connect is a suite of revolutionary managed services that provide the ultimate in support for audio visual and conferencing systems for dramatically improved system uptime. Through a data connection, Cenero uses Proactive, Reactive, and Analytical services to test and verify that audio visual and conferencing systems are working properly. Proactive services perform comprehensive ‘closed-loop’ testing by physically exercising the functional components in each room and continuously monitoring the systems health. Reactive services provide direct access to Cenero’s 24-hour Service Operations Center staffed with tier 3 expert technicians. Analytical services provide easy access to all pertinent system information such as room usage and system performance. With real-time audio visual system performance information, detailed system specifications and remote access to the system, Cenero’s Service Team can resolve the majority of issues within a few minutes. Constant Connect can support all types of audio visual and conferencing systems from stand-alone video conferencing carts to the most sophisticated emergency & network operations centers, boardrooms, classrooms and meeting centers.

SOC 2 Type 2