https://store-images.s-microsoft.com/image/apps.55093.2f81283d-3659-43ce-a8aa-7d4298821f96.cf632dec-6535-46b9-befd-d2a6af07ad9e.030966a6-f2f4-4561-904d-3f181e5e64a2

Zammad

by ATH Infosystems

(1 ratings)

Version 6.5.0 + Free Support on Ubuntu 24.04

Zammad is a modern, open-source, web-based helpdesk and customer support system that streamlines communication between businesses and their customers. It provides an intuitive interface for managing support tickets, tracking issues, and automating workflows.

Features of Zammad:

  • Zammad offers a user-friendly web interface, allowing support agents to manage tickets efficiently.
  • It supports multi-channel communication including email, chat, phone, and social media.
  • Agents can assign, prioritize, and track tickets to ensure timely resolutions.
  • Built-in reporting and analytics help monitor performance and customer satisfaction.
  • As an open-source project, Zammad is freely available and can be self-hosted, giving full control over data and customization.

To Start Zammad run the following command on terminal:
sudo subr docker restart zammad-zammad-web-1

To access the Zammad web interface, navigate to http://your-server-ip:3000

Disclaimer: Zammad is open-source software licensed under AGPL-3.0. Users should review and comply with the licensing terms and ensure proper use according to local laws and business requirements. The developers and contributors to Zammad do not hold responsibility for any damages, losses, or consequences resulting from the use of this software.