Hello.ai - AI Virtual Concierge for Hotels
by Insights-ai
AI concierge that automates up to 95% of hotel guest communication on WhatsApp in 20+ languages.
Hello.ai is an AI-powered virtual concierge for hotels, resorts, villas and guesthouses. It automates up to 95% of guest communication on WhatsApp and other messaging channels, so front-office teams can spend their time on in-person service instead of answering repetitive questions.
Who it is for: hotel owners, general managers, front office, guest experience, F&B and spa teams at independent hotels, boutique properties, resorts and hospitality groups.
What it does:
- 24/7 instant replies to guest questions on WhatsApp, in the guest's own language (20+ languages, detected automatically)
- A unified inbox for WhatsApp, Booking.com and direct messages, with smart routing to the right department
- Proactive messaging: pre-arrival and check-in reminders, targeted offers and post-stay follow-ups
- Automated upselling of room upgrades, dining, sp a and experiences, typically adding EUR 30-50 of revenue per room each month
- Real-time tracking of guest requests and orders (room service, amenities, housekeeping) from any device
- Guest insights dashboard that analyses reviews, feedback and satisfaction trends, and tracks team performance by department
- Integrations with property management systems and channels, including Oracle Opera, Cloudbeds, RoomRaccoon and Booking.com
Guests need no app: they scan a QR code or tap a link and start chatting on their own phone.
Built on Microsoft Azure and Azure AI, with guest data and messages encrypted in transit and at rest.
Pricing: Hello.ai is offered through private plans tailored to each property's size and needs. Contact us to receive a private offer on Microsoft Marketplace.